Executive Response Specialist jobs in Dearborn, MI

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Crisis Response Training Specialist- SSW
  • Wayne State University
  • Detroit, MI FULL_TIME
  • Crisis Response Training Specialist- SSW

    Wayne State University is searching for an experienced Crisis Response Training Specialist- SSW at its Detroit campus location.

    Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

    Essential functions (job duties):

    The Crisis Response Training Specialist will support the Crisis Response Training Program Manger by facilitating the execution of a Michigan Department of Health and Human Services (MDHHS) sanctioned training program for behavioral health crisis workers across the state. Tasks will include finding content experts, assessing modules, facilitating delivery whether in person or web based. This position will be within the School of Social Work and the training program will be offered through both Continuing Education as well as credit-bearing courses. This externally funded program (legislative appropriation) will be offered across the state and will rotate locations across the state. This is a 50% FTE position and reports to the Crisis Response Training Program Manager.

    Assists the Program Manager in the development and execution of the training program, including the recruitment and contracting expert instructors for creating various modules; finding site locations for onsite training; and ensuring that all training is in compliance with MDHHS expectations.

    Assesses and evaluates content of individual modules and the entire training program. May modify or enhance approved program content as directed. 

    Works to evaluate participant’s efficacy of knowledge and training skills.

    Manage payments to course presenters. Ensure accurate and timely disbursement of funds. Resolve payment issues.

    Perform other related duties as assigned.

     

    Qualifications:

    Education   Master's degree from an accredited college or university with a degree in Social Work, Counseling, or a related field of study.

    Experience   Experienced (minimum 2 years of job-related experience)

    Must possess and maintain current licensure in the State of Michigan Licensed Clinical Social Worker (LMSW) or Licensed Professional Clinical Counselor (LPCC).

    Professional experience in academic institutions or a similar professional environment designing and managing training programs.

    Knowledge, Skills, and Abilities

    Technical Skills: Strong knowledge of Excel and publisher mail merge features. Video editing and graphic design experience. Ability to troubleshoot technical issues during live events.

    Organizational Skills: Ability to prioritize and plan work activities to meet deadlines. Ability to work effectively with established deadlines and pressure.

    Communication Skills: Demonstrated verbal and written communication skills with the ability to manage a variety of relationships with various stakeholders.

    Interpersonal Skills: Abel to deal with frequent change, delays, or unexpected events. Changes approach or method to best fil the situation and reacts well under pressure.

    Financial Skills: Manage expenses and perform bookkeeping duties.

    Professionalism: Must demonstrate and possess a high level of professional integrity, ethics, and confidentiality. Demonstrated expertise in collaborating with external partners, such as state agencies, community organizations, or other research institutions

    Preferred qualifications:

    Crisis response programs/practices. Educational training programs and course development. Managing CE courses or similar educational programs.

    School/College/Division:

    H13 - School of Social Work

    Primary department:

    H0701 - Deans Office Law School

    Employment type:

    • Regular Employee
    • Job type: Full Time
    • Job category: Staff/Administrative

    Funding/salary information:

    • Compensation type: Annual Salary
    • Salary hire maximum: TBD

    Working conditions:

    Normal office environment. Occasional travel is required. Work may be performed inside or outside of the school facility with exposure to inclement weather and unpredictable crisis situations.

    Job openings:

    • Number of openings: 1

    Background check requirements:

    University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

    Equal employment opportunity statement:

    Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.

  • 1 Month Ago

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Executive Specialist
  • EasyHiring
  • Pontiac, MI FULL_TIME
  • We are a recruiting company EasyHiring looking for candidates for the position of Execution Specialist in Pontiac, MI to work in Pontiac, MI for our partners.Candidates for this work-from-home positio...
  • 2 Days Ago

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Executive Specialist
  • EasyHiring
  • River Rouge, MI FULL_TIME
  • We are a recruiting company EasyHiring looking for candidates for the position of Execution Specialist in River Rouge, MI to work in River Rouge, MI for our partners.Candidates for this work-from-home...
  • 2 Days Ago

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Executive Specialist
  • EasyHiring
  • Village, MI FULL_TIME
  • We are a recruiting company EasyHiring looking for candidates for the position of Execution Specialist in Lathrup Village, MI to work in Lathrup Village, MI for our partners.Candidates for this work-f...
  • 2 Days Ago

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Executive Specialist
  • EasyHiring
  • Highland, MI FULL_TIME
  • We are a recruiting company EasyHiring looking for candidates for the position of Execution Specialist in Highland Park, MI to work in Highland Park, MI for our partners.Candidates for this work-from-...
  • 2 Days Ago

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Chief Executive Officer- DMC Adult Central Campus (Detroit Receiving and Harper-Hutzel)
  • Other Executive
  • Detroit, MI OTHER
  • MARKET SUMMARY: MICHIGAN GROUP - Detroit Market The Detroit Medical Center is one the largest academic medical centers in the United States, with a long and rich history of medical education, providin...
  • 14 Days Ago

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0 Executive Response Specialist jobs found in Dearborn, MI area

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Subject Matter Expert/Proposal Writer
  • Donatech Corporation
  • Troy, MI
  • Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required. This position is responsi...
  • 3/28/2024 12:00:00 AM

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Test Specialist Consultant/Expert
  • V2Soft Inc.
  • Dearborn, MI
  • V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, ...
  • 3/28/2024 12:00:00 AM

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Subject Matter Expert IRS Special Enrollment Examination
  • Prometric
  • Detroit, MI
  • Job Description Job Description Prometric, a global provider of technology-enabled testing and assessment solutions, has...
  • 3/27/2024 12:00:00 AM

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Architect Consultant/Expert
  • HonorVet Technologies
  • Allen Park, MI
  • Position: Architect Consultant/Expert Location: Allen Park,MI 48101 Duration: 12 Months Position Description: Develop te...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Wixom, MI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Novi, MI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Highland, MI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales>
  • Mattress Firm
  • Lake Orion, MI
  • Mattress Firm - JR-P0051667 [Sales Associate / Team Member] As a Sleep Expert at Mattress Firm, you'll: Elevate and enha...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 24.5 square miles (63 km2), of which 24.4 square miles (63 km2) is land and 0.1 square miles (0.26 km2) (0.37%) is water. The city developed on both sides of the Rouge River. An artificial waterfall/low head dam was constructed by Henry Ford on his estate to power its powerhouse. The Upper, Middle, and Lower Branches of the river come together in Dearborn. The river is widened and channeled near the Rouge Plant to allow lake freighter access. Fordson Island (42°17′38″N 83°08′52″W / 42.29389°N 83.14778°W / 42.29389; -...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,376 to $66,580
Dearborn, Michigan area prices
were up 1.2% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020