Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.
This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3 role. Working with community paramedics and EMTs from the San Francisco Fire Department (SFFD) and responding to 911 and 311 service calls, Street Crisis Specialists will be dispatched to focus on a range of calls from overdose medical emergencies and acute behavioral health crisis to less immediate calls and well-being checks that require immediate attention.
The team will perform medical, behavioral, and social needs assessments, render immediate aid if needed, and will be able to offer meaningful connections to services and housing. The team will be deployed in an SFFD vehicle and have the ability to provide transportation services to individuals who might need that as part of the engagement
The work schedule is a 10-hour shifts, 4 days a week. The operations for this project are 24-hour days, 7 days a week. Exact shift hours and days assigned are TBD.
If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).
ESSENTIAL FUNCTIONS
MINIMUM QUALIFICATIONS
TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
All areas of study meet qualifications. The following majors are preferred: Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.
AND
PREFERRED QUALIFICATIONS
PHYSICAL DEMAND
Stand Constantly
Walk Constantly
Sit Frequently
Handling / Fingering Constantly
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Talk/ Hear Constantly
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5 hrs/day)
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job.
Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.
If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).
Heluna Health reserves the right to revise job descriptions or work hours as required.
All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply
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