Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
EPSI Worx is seeking an experienced Organizational Change Specialist to join a client's team in Washington, D.C as a Workforce Management Analyst, Jr.
Location: Washington, D.C. (Onsite)
Job Type: Contract to Hire
Job Description:
Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM IO) in the Workforce Management office. Workforce Management Analyst, Jr. position to provide workforce management support to leadership through experience in staffing new organizations. Contractor will support government HR specialists. Contractor will support government staffing needs, including acting as an HR liaison to several EHRM IO pillars in tracking recruitment actions between EHRM IO and the VA HR Servicing organization. Duties include developing recruitment packages, ensuring onboarding of new staff goes smoothly, reporting out on status and risk to pillars and executive leadership, updating standard processes and tracking of activities to ensure compliance with all VA staffing policies.
Requirements:
Minimum qualifications:
Preferred qualifications:
Hands-on federal
recruitment experience including sourcing of resumes, onboarding, offboarding,
classification, hiring authorities, acting as a liaison between the customer
and HR