Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion
Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.
Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.
Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.
Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Specialist. The Claims Specialist typically assists with the managing of 3rd party claims, including repair and rental management, claimant and client communication.
Additional Benefits:
We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options.
Job Summary
The Claims Specialist typically assists the 3rd party Senior Claim Representatives with facilitating different aspects of 3rd party claim management, including communication with customers and clients, communication with repair facilities regarding repairs, processing shop invoices for payment or payments being sent directly to customers, setting up rental reservations and following up on existing open rentals, and works with the Senior Claims Specialists, Claims Supervisor and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team.
Essential Duties and Responsibilities
Include, but are not limited to, the following:
Preferred Knowledge, Competencies, and Skills
Work Schedule
A variety of flexible work arrangement schedules are available, with the possibility to work from home as part of your regular schedule, after the completion of a 90-day probationary period.
Hours for this position are Monday through Friday, 8:00 AM until 5:00 PM.
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