Executive Response Specialist jobs in Cumberland, RI

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Client executive
  • Hispanic Technology Executive Council
  • Providence, RI FULL_TIME
  • Why WWT?

    At World Wide Technology, we work together to make a new world happen.Ourmost important work benefits our clients and partners as much as it does our people and communities across the globe.

    WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.

    We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

    WWT was founded in 1990 in St. Louis, Missouri. We employmore than10,000 peoplegloballyand closed nearly $20 billion in revenue in 2023.

    We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proudto have been included onthe FORTUNE "100 Best Places to Work For" list formore than10 years.

    Want to work with highly motivated individuals on high-performance team s ? J oin the WWT New England team today!

    Why should you join Global East Enterprise Sales?

    The Client Executive is responsible for partnering with local Fortune 500 customers in New England to build strategic relationships, articulate a clear vision and generate business value.

    The Client Executive will work with all appropriate WWT resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests.

    This includes dotted line responsibility for downstream sales and technical resources. With our Advanced Technology Center and Platform ( https : / / www.

    wwt.com / atc ) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.

    What will you be doing?

    The Client Executive will sell broad technical services, solutions, and products to our customers within the local market.

    Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping.

    The Client Executive will team with local Engineers and Architects, as well as experts to truly provide expertise and value.

    The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies.

    This position will require the ability to travel up to 25%.

    RESPONSIBILITIES :

    • Leading and directing the WWT customer account team.
    • Position WWT capabilities and service offerings with client business and technology objectives.
    • Articulate and implement strategic territory and account plans aligned to WWT's strategic direction.
    • Identifying and building trusted advisor relationships with key influencers and decision-makers, specifically CxOs, at the customer.
    • Working closely with internal WWT teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services) to support the best business solution for customers
    • Defining a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels
    • Strong leadership presence and be able to command a room in a meeting.
    • High level experience in communicating via email, phone, and face to face.
    • Comfortable writing executive briefing documents for, and communicating with, the most senior executives at the company.
    • Operating with significant autonomy and discretion. A high degree of decision making is required in routine customer engagement, business judgment is critical.
    • Maintain an accurate and robust pipeline and forecast of business opportunities.
    • Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
    • Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.
    • Accelerate customer adoption and ensure customer satisfaction.

    QUALIFICATIONS :

    • Candidates must live in / around Boston Metro / New England Region
    • 10 years Account Management experience in the global enterprise space with large commercial or enterprise customers.
    • 10 years of experience managing / leading a sales book of business. Other experiences to include : experience in large complex deal negotiations with a successful track record;

    ability to navigate across WWT and the customer in a trusted advisor / consultative approach.

    • Ability to work independently and solve customer-facing problems.
    • Ability to navigate a matrixed organization (internally and the customer's) with a consultative approach, and establish credibility quickly with senior level executives
    • Strong communication skills (written, verbal and presentation).

    Diversity, Equity, and Inclusion is more than a commitment at WWT it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision : to create a Great Place to Work for All.

    We believe inclusion includes YOU. Be who YOU are at WWT!

    The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees :

    • Health and Wellbeing : Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
    • Financial Benefits : Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
    • Paid Time Off : PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
    • Additional Perks : Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

    World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at wwt.com for more information.

    Equal Opportunity Employer Minorities / Women / Veterans / Differently Abled

    LI-DP2

    Last updated : 2024-02-22

  • 1 Month Ago

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Client Executive (Boston Metro)
  • Hispanic Technology Executive Council
  • Providence, RI FULL_TIME
  • Why WWT? At World Wide Technology, we work together to make a new world happen.Ourmost important work benefits our clients and partners as much as it does our people and communities across the globe. ...
  • 1 Month Ago

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Kitchen Designer/Sales Consultant
  • RIHI The Kitchen and Bath Specialist
  • Warwick, RI FULL_TIME
  • In-Home sales: Kitchen DesignerRIHI is a full-service Kitchen and Bath Remodeling company specializing in residential remodeling. We have been family-owned and operated for 75 years. Our mantra is to ...
  • 3 Days Ago

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Sales Consultant - Home Improvement (In Home)
  • RIHI The Home Improvement Specialist
  • Warwick, RI FULL_TIME
  • Job Description Job Description RIHI The Home Improvement Specialist , one of the area's largest Specialty Home Improvement companies, seeks highly motivated in-home sales consultants to sell our Excl...
  • 4 Days Ago

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Security incident response
  • Lincoln Financial Group
  • Providence, RI FULL_TIME
  • Alternate Locations : Work from Home Work Arrangement : Hybrid / Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance : is not available for thi...
  • 28 Days Ago

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2023 PVD Vice President, Financial Administration
  • ADK Consulting & Executive Search
  • Warwick, RI OTHER
  • Overview The Vice President, Financial Administration performs professional purchasing duties for standardized or specialized materials, supplies, services and equipment; analyzes and develops technic...
  • 15 Days Ago

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0 Executive Response Specialist jobs found in Cumberland, RI area

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Sleep Expert - Sales
  • Mattress Firm
  • Franklin, MA
  • Now Hiring! Sleep Expert Sales This fast-paced, commission-driven sales role will provide you with everything you need t...
  • 3/29/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Acton, MA
  • Now Hiring! Sleep Expert Sales This fast-paced, commission-driven sales role will provide you with everything you need t...
  • 3/29/2024 12:00:00 AM

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ServiceNow Expert
  • Acro Service Corp
  • Boston, MA
  • Job Title: ServiceNow Expert Duration: 12 Months (With Possible Renewal) Location: Boston, MA (Hybrid- 4 Days per month ...
  • 3/28/2024 12:00:00 AM

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Junk Removal Specialist / General Laborer
  • College Hunks Hauling Junk & Moving
  • Worcester, MA
  • Compensation: $16.00-20.00 per hour including hourly pay rate, tips, and bonus! College Hunks Hauling Junk and Moving is...
  • 3/28/2024 12:00:00 AM

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Vehicle Crash/Automotive Expert
  • Robson Forensic
  • Providence, RI
  • Job Description Job Description VEHICLE CRASH EXPERT / AUTOMOTIVE EXPERT Do you want to use your training, education, an...
  • 3/28/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Auburn, MA
  • Now Hiring! Sleep Expert – Sales This fast-paced, commission-driven sales role will provide you with everything you need...
  • 3/28/2024 12:00:00 AM

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Field Expert
  • Moxie Pest Control
  • Canton, MA
  • Job Description Job Description URGENTLY HIRING/HIRING IMMEDIATELY Come be a part of the Moxie Family! Position: Field S...
  • 3/27/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Franklin, MA
  • Now Hiring! Sleep Expert – Sales This fast-paced, commission-driven sales role will provide you with everything you need...
  • 3/1/2024 12:00:00 AM

According to the United States Census Bureau, the town has a total area of 28.3 square miles (73.2 km2), of which 26.4 square miles (68.5 km2) is land and 1.8 square miles (4.7 km2), or 6.40%, is water. Cumberland is the easternmost town along the state's northern border with Massachusetts, making it the state's de facto northeasternmost town. Cumberland borders the Rhode Island cities of Woonsocket to the northwest and Central Falls, to the south and the town of Lincoln to the west as well as the Massachusetts towns of Wrentham to the north, Plainville and North Attleborough to the east and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$52,464 to $69,339
Cumberland, Rhode Island area prices
were up 1.6% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020