Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Why WWT?
At World Wide Technology, we work together to make a new world happen.Ourmost important work benefits our clients and partners as much as it does our people and communities across the globe.
WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.
We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employmore than10,000 peoplegloballyand closed nearly $20 billion in revenue in 2023.
We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proudto have been included onthe FORTUNE "100 Best Places to Work For" list formore than10 years.
Want to work with highly motivated individuals on high-performance team s ? J oin the WWT New England team today!
Why should you join Global East Enterprise Sales?
The Client Executive is responsible for partnering with local Fortune 500 customers in New England to build strategic relationships, articulate a clear vision and generate business value.
The Client Executive will work with all appropriate WWT resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests.
This includes dotted line responsibility for downstream sales and technical resources. With our Advanced Technology Center and Platform ( https : / / www.
wwt.com / atc ) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.
What will you be doing?
The Client Executive will sell broad technical services, solutions, and products to our customers within the local market.
Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping.
The Client Executive will team with local Engineers and Architects, as well as experts to truly provide expertise and value.
The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies.
This position will require the ability to travel up to 25%.
RESPONSIBILITIES :
QUALIFICATIONS :
ability to navigate across WWT and the customer in a trusted advisor / consultative approach.
Diversity, Equity, and Inclusion is more than a commitment at WWT it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision : to create a Great Place to Work for All.
We believe inclusion includes YOU. Be who YOU are at WWT!
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees :
World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at wwt.com for more information.
Equal Opportunity Employer Minorities / Women / Veterans / Differently Abled
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Last updated : 2024-02-22
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