Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
***Eligibility for Sign On Bonus***
Are you interested in joining a fast growing and customer focused company that is consistently rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response. Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all of our clients.
Fleet Response is seeking qualified candidates to work hybrid or at our corporate office in Hudson, OH, for the following position; Subrogation Specialist.
The Subrogation Specialist is responsible for the subrogation investigation, negotiation, and recovery of claims while adhering to the statute of limitation and client parameters.
Requirements
Main Job Duties
Work Schedule
This position is being offered with several possible work schedules, including;
Additional Info We offer a competitive salary, casual work environment, major medical health plan, dental, long term disability, group life, 401(k) plan, AFLAC and paid vacation.
Clear All
0 Executive Response Specialist jobs found in Columbus, OH area