Executive Response Specialist jobs in Chesterfield, MO

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Field Resource Specialist
  • Global Medical Response, Inc.
  • Fallon, MO FULL_TIME
  • Job Description

    Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY Provide superior customer service through positive attitude and consistent information. Function as an immediate resource. Provide real time monitoring and management of resources. Intakes information for employee exposure, incident, accident or medical emergency and sends the information to Human Resources. Compiles all necessary information for narcotic discrepancy and provides the information to the Director of Patient Care Services. Provide technical support for the electronic medical record (EMR) and reports functional issues directly to the electronic medical record company for resolution. ESSENTIAL FUNCTIONS/DUTIES • Acts as the electronic medical record technical liaison providing technical assistance with electronic medical record issues in real-time and reporting any loss of capability directly to the electronic medical record company for timely resolutions • Records all transfers of resources in the designated tracking systems • Oversees real-time monitoring of resources and assist in reallocation to the location in need • Discusses and coordinates all resource allocation with the Communications Supervisor to ensure all necessary information is provided for safety • Intakes information for employee exposure, incident, accident, or medical emergency and sends information to Human Resources • Compiles all necessary information for any narcotic discrepancy and provides the information to the Director of Patient Care Services • Verifies and oversees the after-hours review of flight crew credentials to place personnel on flight status • Facilitates other duties as assigned QUALIFICATIONS Experience: • Maintains exceptional communication and interpersonal skills to effectively deal with internal and external customers • Ensures efficient project/task completion and exceptional organizational skills • Identifies problems, collect data, establish facts, draw valid conclusions and takes appropriate action from the conclusion • Maintains a valid Driver’s License • Proficient in Microsoft Office and basic computer programs • Performs work in a team environment • Education: • Associates degree preferred • A minimum of three year’s work experience in customer service or related field Skills: Credentials/Licenses: | Job Description :

    WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:Physical Demands:Mental Requirements: [e.g., Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.]• Regularly required to reach with hands and arms; speak and hear• Frequently required to sit for long periods of time• Occasionally required to stand, and walk• Frequently required to wear phone headset or utilize phone handset• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focusGUIDING VALUES AND BEHAVIORSEmployee must consistently exhibit our guiding principles:• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.• One Team - We respect each other and achieve together what no individual can alone.• Innovation - We are driven to develop solutions that inspire progress.• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.• Ownership - We are accountable for what we do and take pride in how we do it.• Citizenship - We are dedicated to being good stewards in the communities we serve.REPORTING RELATIONSHIPSReports to: Field Operation Manager and Senior Director of Base OperationsInterrelationships: Air Evac flight crew, all Air Evac Departments

    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

  • 1 Month Ago

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Crisis Call Diversion Specialist (CDS)
  • Behavioral Health Response
  • St. Louis, MO FULL_TIME
  • Job Title: 911 Crisis - Call Diversion Specialist (CDS) Department: Justice and Crisis Response Unit FLSA Classification: Non-Exempt—Full-time Job Location: Saint Louis City Police Department 911 Disp...
  • 8 Days Ago

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JUVENILE JUSTICE SPECIALIST 1/2/3 (Tactical Response)
  • State of Louisiana
  • Louisiana, MO FULL_TIME
  • Supplemental Information These vacancies will be located at OJJ Secure Care Facilities throughout the state of Louisiana. This posting may be used to fill multiple vacancies. The incumbent will serve ...
  • 2 Days Ago

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Crisis Police Response Clinician (CPR-C)
  • Behavioral Health Response
  • St. Louis, MO FULL_TIME
  • Job Title: Crisis Police Response Clinician (CPR-C) Department: Justice and Crisis Response Department FLSA Classification: Non-Exempt—Full-time Job Location: St. Louis Community Reports To: Clinical ...
  • 8 Days Ago

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Certified Peer Mobile Response Specialist - Crisis Services (Columbia / Central
  • Burrell Behavioral Health
  • Columbia, MO FULL_TIME
  • Job Description:Certified Peer Mobile Response SpecialistColumbia/ Central Missouri - Hiring for multiple shifts.$1500 Sign on bonus Summary:The Certified Peer Specialist will share lived experiences ...
  • 19 Days Ago

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Office Specialist, Now Hiring
  • TruGreen - Lawn Specialist
  • Saint Louis, MO FULL_TIME
  • TruGreen is Now Hiring Lawn Specialists!00 per Hour - Comprehensive Benefits 00 per hour Average income is $850 - $1,200 per week* - Based on hourly rate and average bonuses earned for qualifying spec...
  • 21 Days Ago

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0 Executive Response Specialist jobs found in Chesterfield, MO area

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Expert Generative AI Prompt Engineer
  • The Judge Group
  • Saint Louis, MO
  • We re a leader in the pet care industry, which means we re not only ahead in volume, profit and market share, but our as...
  • 3/28/2024 12:00:00 AM

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Online Survey Side Hustle Expert
  • Fud
  • Saint Louis, MO
  • Fud, the World's First Social Hustling Community, is seeking a highly motivated and knowledgeable Online Survey Side Hus...
  • 3/26/2024 12:00:00 AM

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Safety Expert Engineer (Expert Process Engineer)
  • Nestlé Purina
  • St. Louis, MO
  • We’re a leader in the pet care industry, which means we’re not only ahead in volume, profit and market share, but our as...
  • 3/24/2024 12:00:00 AM

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Safety Expert Engineer (Expert Process Engineer)
  • The Judge Group
  • Saint Louis, MO
  • We re a leader in the pet care industry, which means we re not only ahead in volume, profit and market share, but our as...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Saint Charles, MO
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Fenton, MO
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • O Fallon, MO
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Audiovisual Specialist
  • Leidos
  • St. Louis, MO
  • Description RESPONSIBILITIES Provides multimedia expertise and support in the development of instructional content, tool...
  • 2/1/2024 12:00:00 AM

Chesterfield is a city in St. Louis County, Missouri, United States, and a western suburb of St. Louis. As of the 2010 census, the population was 47,484, making it the state's fourteenth-largest city. The broader valley of Chesterfield was originally referred to as "Gumbo Flats", derived from its soil, which though very rich and silty, became like a gumbo when wet. Chesterfield is located approximately 25 miles (40 km) west of St. Louis. According to the United States Census Bureau, the city has a total area of 33.52 square miles (86.82 km2), of which 31.78 square miles (82.31 km2) is land and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,764 to $64,450
Chesterfield, Missouri area prices
were up 0.7% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020