Executive Response Specialist jobs in Castle Rock, CO
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
- Technology Response Team LLC
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Denver, CO
FULL_TIME
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We are looking for a motivated and experienced Tier 2 Tech Specialist to join our team. In this role, you will be responsible for providing technical support to our clients, including troubleshooting and resolving computer and network issues. You will also be responsible for developing and implementing cybersecurity solutions.
Responsibilities:
- Provide technical support to clients, including troubleshooting and resolving computer and network issues.
- Interacting with a wide variety of clients, responding to customer tickets, providing onsite support as required, and documenting the details involved.
- Ensuring timely and appropriate escalation actions for unresolved problems
- Develop and implement cybersecurity solutions.
- Stay up-to-date on the latest technologies and trends.
- Work with other team members to ensure the smooth operation of our systems.
- Rotating on-call shift.
Qualifications:
- Experience communicating with and delighting customers.
- Troubleshooting skills and ability to problem solve.
- Proficiency in Microsoft 365, MS Office, and some experience with Google Apps.
- Knowledge of desktop operating systems (Windows and MacOS), and hardware (Laptops, Desktops, Peripherals).
- Experience with server operating systems and hardware.
- Understanding of TCP/IP and networking technologies, LAN/WAN network topologies, VPNs, and other networking concepts.
- Some knowledge of virtualization technologies including VMWare and Hyper-V.
- Familiarity with cybersecurity principles and tools (certifications are a bonus).
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a talented and dedicated team.
- Chance to make a real impact on our clients and the world.
- Certifications Trainings and Reimbursed Testing.
- Opportunity to move to Security Officer
Some things our team values:
- Extreme ownership.
- Proactive and responsive.
- Always learning.
- Deliver Service That Wows.
- Pursue Growth & Learning.
- Collaborate & Communicate.
- Be Confident Yet Humble.
- 1 Month Ago
- Hispanic Technology Executive Council
-
Denver, CO
FULL_TIME
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...
- 5 Days Ago
- Hispanic Technology Executive Council
-
Aurora, CO
FULL_TIME
- What Quality Assurance contributes to Cardinal HealthQuality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and sp...
- 1 Month Ago
- US Executive Office for U.S. Attorneys and the...
-
Denver, CO
FULL_TIME
- Duties If selected for this position, you will join a well-respected team that is responsible for performing technical and analytical work to support the civil litigation needs of the United States At...
- 1 Month Ago
- US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
-
Denver, CO
FULL_TIME
- Duties If selected for this position, you will join a well-respected team that is responsible for performing technical and analytical work to support the civil litigation needs of the United States At...
- 16 Days Ago
- FLEET Response
-
Englewood, CO
FULL_TIME
- Job Summary The position involves generating new business opportunities through various methods such as cold calling, research, in person meetings, industry conferences, and leveraging existing connec...
- 18 Days Ago
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- Castle Rock, CO
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0 Executive Response Specialist jobs found in Castle Rock, CO area
- Pioneer Home Solutions
-
Denver, CO
- Want to help hard working, local families protect their homes? Great. Us too! We're looking for a highly skilled individ...
- 4/16/2024 12:00:00 AM
- Confidential
-
Denver, CO
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/15/2024 12:00:00 AM
- Trinity Consultants
-
Denver, CO
- SUMMARY Develop and maintain high quality petrochemical/refinery industry client relations through sales, project manage...
- 4/15/2024 12:00:00 AM
- Smashburger
-
Castle Rock, CO
- Smashburger - 4991 Factory Shops Blvd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburge...
- 4/13/2024 12:00:00 AM
- Smashburger
-
Littleton, CO
- Smashburger - 220 Union Blvd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll...
- 4/13/2024 12:00:00 AM
- Flatiron Temporary Staffing
-
Denver, CO
- Job Description Job Description COMPENSATION: DOE $19-$21/hour - Weekly Pay Location: Denver - Apartment Community BENEF...
- 4/12/2024 12:00:00 AM
- Mattress Firm
-
Westminster, CO
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 4/10/2024 12:00:00 AM
- Mattress Firm
-
Golden, CO
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 4/3/2024 12:00:00 AM
About Castle Rock, Colorado
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