Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Part-Time Armed Security Response Team Agent
Allied Universal® Executive Protection and Intelligence Services, North America's leading specialized protection company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time executive protection jobs!
The Part-Time Armed Security Response Team (SRT) Agent is responsible for safeguarding the client in Cambridge, MA. Individuals must be able to perform in a dynamic environment and possess the physical, operational and tactical capabilities to address wide-ranging security related tasks. This position is a part-time opportunity and will fill in the gaps of the schedule as needed. Must be able to work days, nights, weekends and holidays as well as overtime as needed.
Responsibilities:
Requirements:
Benefits:
$40 per hour
Allied Universal® Executive Protection and Intelligence Services offers industry leading benefits, which are available to all full-time employees:
No phone calls. Please allow 7-10 business days for applicant feedback.
Allied Universal® Executive Protection and Intelligence Services is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.
CA PPO# 17384; CA PI# 28245; Office: 11677 Central Avenue, Suite C, Chino, CA 91710
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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