Executive Response Specialist jobs in Colorado
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
- Technology Response Team LLC
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Denver, CO
FULL_TIME
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We are looking for a motivated and experienced Tier 2 Tech Specialist to join our team. In this role, you will be responsible for providing technical support to our clients, including troubleshooting and resolving computer and network issues. You will also be responsible for developing and implementing cybersecurity solutions.
Responsibilities:
- Provide technical support to clients, including troubleshooting and resolving computer and network issues.
- Interacting with a wide variety of clients, responding to customer tickets, providing onsite support as required, and documenting the details involved.
- Ensuring timely and appropriate escalation actions for unresolved problems
- Develop and implement cybersecurity solutions.
- Stay up-to-date on the latest technologies and trends.
- Work with other team members to ensure the smooth operation of our systems.
- Rotating on-call shift.
Qualifications:
- Experience communicating with and delighting customers.
- Troubleshooting skills and ability to problem solve.
- Proficiency in Microsoft 365, MS Office, and some experience with Google Apps.
- Knowledge of desktop operating systems (Windows and MacOS), and hardware (Laptops, Desktops, Peripherals).
- Experience with server operating systems and hardware.
- Understanding of TCP/IP and networking technologies, LAN/WAN network topologies, VPNs, and other networking concepts.
- Some knowledge of virtualization technologies including VMWare and Hyper-V.
- Familiarity with cybersecurity principles and tools (certifications are a bonus).
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a talented and dedicated team.
- Chance to make a real impact on our clients and the world.
- Certifications Trainings and Reimbursed Testing.
- Opportunity to move to Security Officer
Some things our team values:
- Extreme ownership.
- Proactive and responsive.
- Always learning.
- Deliver Service That Wows.
- Pursue Growth & Learning.
- Collaborate & Communicate.
- Be Confident Yet Humble.
- 1 Month Ago
- Executive Park Eye Care
-
Colorado, CO
PART_TIME,FULL_TIME
- INSURANCE BILLING/ACCOUNTS RECEIVABLE We are a two-doctor optometric practice seeking a hard-working, enthusiastic problem solver who likes a challenge. Responsibilities include insurance billing, acc...
- 9 Days Ago
- Hispanic Technology Executive Council
-
Denver, CO
FULL_TIME
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...
- 5 Days Ago
- Hispanic Technology Executive Council
-
Aurora, CO
FULL_TIME
- What Quality Assurance contributes to Cardinal HealthQuality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and sp...
- 1 Month Ago
- Global Medical Response Inc
-
Manzanola, CO
FULL_TIME
- Located in Rocky Ford, COJob Description: PARAMEDIC BASIC Starting at $25.00 / hour with credit given for experienceWe're hiring Paramedics that are passionate about delivering compassionate, high-qua...
- 16 Days Ago
- Global Medical Response Inc
-
Haswell, CO
FULL_TIME
- Located in Rocky Ford, CO Job Description: PARAMEDIC BASIC Starting at $25.00 / hour with credit given for experience We're hiring Paramedics that are passionate about delivering compassionate, high-q...
- 19 Days Ago
Executive Response Specialist jobs at Popular Companies
- THR Partners
-
Houston, TX
- Job Description Job Description This person will be an experienced engineer with sound understanding of HVAC systems tes...
- 4/16/2024 12:00:00 AM
- Bering Straits Native Corporation
-
Arlington, VA
- Overview Visit our website at www.beringstraits.com to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Parag...
- 4/14/2024 12:00:00 AM
- Noah Consulting, Inc.
-
Houston, TX
- A subject matter expert must have industry-specific experience and the ability relate the technical and business aspects...
- 4/14/2024 12:00:00 AM
- Mb Solutions Inc.
-
Fort Belvoir, VA
- Subject Matter Expert: Education: Minimum of a Bachelor's Degree. Qualifications: Expert qualification, expertise and ex...
- 4/13/2024 12:00:00 AM
- Barrow Wise Consulting
-
Washington, DC
- Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Ba...
- 4/13/2024 12:00:00 AM
- Koniag Government Services
-
Chantilly, VA
- KDS Job ID 2425036 Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Subject Matter Expert ...
- 4/13/2024 12:00:00 AM
- TechTriad
-
Bridgewater, NJ
- Exciting Opportunity Alert! 🌟 Are you a seasoned expert in Quality Engineering (QE) and Testing within the global retai...
- 4/13/2024 12:00:00 AM
- Kepler Research, Inc.
-
Woodbridge, VA
- Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
- 4/13/2024 12:00:00 AM