Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
- Self-motivated with the ability to work independently as well as part of a team
Fluent in Armenian (Speaking, Reading, and Writing)
**Overview:**
We are seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for driving sales and developing new business opportunities. This is a great opportunity for someone who is passionate about sales and thrives in a fast-paced environment.
**Duties:**
- Communicate with potential clients to understand their needs and present our products/services
- Conduct warm calling and follow-up on leads to generate new business
- Build and maintain strong relationships with clients, providing exceptional customer service
- Negotiate contracts and pricing agreements with clients
- Analyze market trends and competitor activities to identify new business opportunities
- Collaborate with internal teams to ensure client satisfaction and successful project implementation
- Meet and exceed sales targets on a regular basis
**Experience:**
- Proven experience in sales or business development, preferably in a technical sales environment
- Strong communication and interpersonal skills
- Demonstrated ability to build and maintain client relationships
- Proficiency in using Salesforce or similar CRM software
- Excellent negotiation and analytical skills
If you are a driven individual with a passion for sales and a desire to contribute to the growth of our company, we would love to hear from you. Join our team as an Account Executive and take your career to the next level!
Please note that all positions at our company are paid, including internship positions.
Job Type: Full-time
Pay: $74,804.00 - $82,149.00 per year
Experience level:
Schedule:
Supplemental pay types:
Work Location: In person
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