Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
HR Data Privacy Governance Specialist, Vice President (C13)
The Human Resources organization at Citi is transforming its Data Privacy function. This position is a First Line of Defense within the HR Data Governance Function, reporting to the HR Business Information Officer.
As the HR Data Privacy Governance Specialist, you will be responsible for streamlining, organizing, and overseeing Data Privacy Protection adherence to regulations, Policies, Standards and ensuring procedures; as well as ensuring HR Data Privacy frameworks are assessed for effectiveness, measured and complied with by all functions where Data Privacy obligations apply.
Your responsibilities:
Qualifications:
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Job Family Group:
Data Governance-------------------------------------------------
Job Family:
Data Governance Foundation------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Salary Range:
$110,090.00 - $165,130.00------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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