Executive Response Specialist jobs in Bolingbrook, IL
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Disease Prevention and Response Specialist
- Chicago Public Schools - CPS
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Chicago, IL
OTHER
-
Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Office of Student Health and Wellness (OSHW) aims to eliminate health-related barriers to learning and promote health equity. CPS is committed to addressing barriers to student health and wellness and providing education, programs, and activities that help improve the quality of life for students attending our schools. OSHW also strives to decrease health disparities within the district through the coordination of school health programs and student health services. OSHW is leading disease investigation efforts for CPS. Disease Prevention & Response is a stream of work that supports a safe and healthy learning environment.
Job Summary:
Reporting to the Disease Prevention & Response Team Lead, this role will support District efforts in investigation, prevention, and control of communicable diseases within the school system by supporting schools in implementation of disease investigation protocols.
The Disease Prevention & Response Specialist will be held accountable for the following responsibilities:- Work with public health officials to review current guidelines and contribute to drafting protocols for disease response at the school level.
- Conduct investigations for infectious diseases in schools and provide guidance for public health response at the school and individual level.
- Records case information in disease reporting systems to ensure accurate collection of data for evaluation, operational and statistical analyses.
- Effectively document investigation and next steps.
- Support schools in answering disease-related questions.
- Stay up to date on local and national disease guidelines.
- Provide updates to school, District and public health leadership on case investigation findings.
- Other duties as assigned.
In order to be successful and achieve the above responsibilities, the Disease Prevention & Response Specialist must possess the following qualifications:
Education Required:- Bachelor's degree from an accredited college or university required*
- Master's degree preferred
- High school diploma with a minimum of ten (10) years of Chicago Public Schools experience in the Child and Family Benefits Unit and/or COVID Response team will be considered in lieu of a degree*
Experience Required:- Minimum of three (3) years of directly related experience required, including counseling/psychology/social work, education, health administration, nursing, public health, etc.
- Multilingual preferred (Spanish, Chinese, Hindi, Polish, Arabic, American Sign Language)
Knowledge, Skills and Abilities:- Knowledge of disease prevention methods
- Ability to quickly learn, understand, and apply the basics of communicable disease, epidemiology, case investigation, and contact tracing
- Good customer service
- Ability to communicate effectively, both verbally and in writing with all stakeholders
- Strong attention to detail
- Highly organized and able to juggle multiple tasks simultaneously without sacrificing quality or accuracy
- The ability to work flexibly in a changing environment
- An understanding of cultural competencies when working with diverse communities
- Proficient computer skills
- Ability to maintain confidentiality and complete HIPAA training requirements
- Ability to work with minimal supervision
- Willingness to work evenings and weekends when needed
- Ability to define problems using data and outline valid conclusions and action steps
Conditions of Employment: As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters. - 8 Days Ago
Crisis Response Specialist
- Build Inc
-
Chicago, IL
FULL_TIME
- Description The Crisis Response Specialist will act as a first responder to provide immediate support to youth and their families after a shooting or other act of violence, including emotional support...
- 10 Days Ago
Disease Prevention and Response Specialist
- Chicago Public Schools
-
Chicago, IL
FULL_TIME
- Disease Prevention and Response Specialist Job Number: 240000J8 Posting Date: Apr 1, 2024, 3:42:35 PM Primary Location: Central-42 West Madison Street (Ofc of Student Hlth & Wellness) CPS Non-Union Jo...
- 12 Days Ago
Rapid Response Specialist
- rrts
-
Downers Grove, IL
FULL_TIME
- Job Description Summary: The Rapid Response Specialists oversees and coordinates freight traffic and off hour’s customer service to ensure that company and customer expectations are met. Critical Job ...
- 1 Month Ago
Crisis Response Specialist-CCBYS
- AUNT MARTHAS HEALTH AND WELLNESS INC
-
Forest, IL
FULL_TIME
- Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are ...
- 1 Month Ago
Life Safety Specialist
- Will County Executive Office
-
Joliet, IL
FULL_TIME
- Will County employees enjoy a wide variety of competitive fringe benefits including: comprehensive medical coverage, dental and vision coverage, short/long term disability, sick/personal days, parenta...
- 2 Days Ago
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0 Executive Response Specialist jobs found in Bolingbrook, IL area
Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
- Confidential
-
Chicago, IL
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/15/2024 12:00:00 AM
SAP Subject Matter Expert (SME)-Demand to Supply
- KPG99 INC
-
Lincolnshire, IL
- Job Title: IT Subject Matter Expert (SME) - Demand to Supply Location: Lincolnshire, IL, Onsite Job Type: Contract Visa-...
- 4/14/2024 12:00:00 AM
Sales Expert
- Cortese Energy
-
Naperville, IL
- Cortese Energy is a residential solar installer servicing Illinois, Connecticut, and New York. We are seeking a skilled ...
- 4/14/2024 12:00:00 AM
Product Expert -0024
- American Sale
-
Romeoville, IL
- Job Description Job Description Job Opportunity: Store Associate/ Product Expert at American Sale- Bring the Fun Home! A...
- 4/12/2024 12:00:00 AM
Sleep Expert - Sales
- Mattress Firm
-
Addison, IL
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 4/10/2024 12:00:00 AM
Sleep Expert - Sales
- Mattress Firm
-
Bloomingdale, IL
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 4/10/2024 12:00:00 AM
Sleep Expert - Sales
- Mattress Firm
-
Algonquin, IL
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 3/29/2024 12:00:00 AM
Sleep Expert - Sales
- Mattress Firm
-
Schaumburg, IL
- Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
- 3/28/2024 12:00:00 AM
About Bolingbrook, Illinois
The village of Bolingbrook is a southwest suburb of Chicago in Will and DuPage counties in the U.S. state of Illinois. As of the 2017 US Census, the population is 75,201. It is the 17th largest incorporated place in Illinois and the state's 2nd largest village.
Bolingbrook is at 41°41′55″N 88°5′19″W / 41.69861°N 88.08861°W / 41.69861; -88.08861 (41.698613, -88.088668), approximately 28 miles southwest of Downtown Chicago.
According to the 2010 census Bolingbrook has a total area of 24.257 square miles (62.83 km2), of which 24.05 square miles (62.29 km2) (or 99.15%) is land and 0.207 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$51,351 to $67,866
Bolingbrook, Illinois area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does an Executive Response Specialist do?
Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020