Executive Response Specialist jobs in Bergenfield, NJ

Organizational Overview:
CarePlus New Jersey continues to be a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.

Job Summary:
You will serve as a member of a team that responds to individuals experiencing a non-life-threatening mental health and/or substance use disorder crisis when dispatched through the 988 Suicide Crisis Lifeline Call Center to adults in the Bergen and Passaic County communities on a 24-hour basis, 365 days a year.  You will offer non-clinical assistance and support beyond resolving the immediate crisis, to stabilize and minimize the need for emergency service response, and serve as role model, mentor, and motivator to help support consumers in their path to recovery and achieve long term success.

What You Will Do:

• Respond to adults in Bergen and/or Passaic County upon dispatch by the 988 Suicide and Crisis Lifeline Centers, providing timely crisis intervention and crisis-de-escalation services for non-life-threatening mental health and/or SUD crises
• Respond and coordinate care with a Crisis Response Worker and provide support, linkage to ongoing community mental health and/or SUD services, and initiate follow-up contacts to ensure further crisis diversion
• Provide transportation to crisis stabilization and receiving centers, hospital emergency rooms, or CCBHCs when safe to do so and the individual is voluntary for these interventions
• Refer individuals to services that will help mitigate further risk of future crises by assessing/addressing their immediate needs
• Collect and documents consumer's progress in assigned databases, as per DMHAS,with all entries authenticated and dated.
• Work with administrative staff to ensure that all services are documented based on billing and regulatory standards; collects information on consumers' insurance and reflects all demographic data
• Conduct follow-up visits when appropriate to ensure consumers receive required level of care; research and coordinate resources for service provision and provides psychoeducation
• Collaborate and coordinate care with available family members, friends/ an/or loved ones to support the individual in crisis
• Recognize and address gaps in service and actively collaborate for resolution

What We Need to See: 

• Lived experience with 2 years of continuous recovery from a serious mental illness or substance use disorder.
• At least 2 years of field experience working in the community with consumers.
• Certified by at least one of the following credentialing entities: Addiction Professional Certification Board, Mental Health Association in New Jersey, Association for Addiction Professionals, Certified Wellness Coach, Community Mental Health Associate.
• A valid driver's license and must be insurable under Agency's automobile insurable policy.

What We Offer:

• Health, Dental and Vision
• Life & AD&D insurance; STD & LTD coverage
• Generous Paid Time Off
• Competitive Hourly Wages and Premium Holiday Compensation
• 401k Plan and Tuition Reimbursement

• Employee Discount and Rewards Program

About Care Plus New Jersey:
CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by Federal and State laws.