Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
This position includes a one time $1,500 Sign On Bonus!
Note: Internal candidates do not qualify for sign-on bonuses
Potential candidates are required to reside within the vicinity of Lincoln, Knox, Waldo County, Maine
If you do not reside in this area, there are various positions available across the state of Maine.
Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.
The HOMEBUILDERS® program is an evidence-based model which has been rated as a Well Supported family preservation program by the Title IV-E Prevention Services Clearinghouse. Emphasis is on child safety and keeping the family together.
The HOMEBUILDERS® Specialist is primarily responsible for providing intensive family preservation services using the HOMEBUILDERS® model, to include crisis intervention, counseling, skill building, concrete services, and advocacy. In this role, you will simultaneously serve two to three families whose children are at imminent risk of out-of-home placement, or who are in placement and cannot be reunified without intensive in-home services. Services will primarily be rendered in client homes.
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0 Executive Response Specialist jobs found in Bangor, ME area