Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We Are
Accenture is a global collective of innovators whose aim is to improve the way the world works and lives. Empowered with innovative tools, continuous learning, and a global community of diverse talent, we drive success in new business architecture that disrupts conventional practices. And we are looking to add an experienced Cyber Resilience Detection and Response Senior Advisor to an already outstanding team.
Accenture Security helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.
You Are
Passionate about security, you love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, agile environment.
Youre a creative, analytical problem solver with above average communication skills who can speak to both technical and non-technical audiences. You are eager to put your skills to use by helping us help our clients inject security at every level of their organization.
The Work
We are expanding our team in search of experienced professionals to grow our Cyber Resilience practice, helping our clients transform and optimize their defensive capabilities. Accenture provides the opportunity to support world-class cybersecurity programs for some of the largest organizations in the world, through a focus on rapid threat identification, incident response, cyber threat intelligence infusion, and mitigations to ensure defensive resiliency. You will be part of a specialized team that advises our clients on how to manage their cyber risk and solve hard security problems through a combination of strategic vision and operational expertise. In our experience, no two client challenges are the same, and all will provide you with opportunities to learn and grow.
The successful candidate will ideally have a strong background in at least 3 of the following, cyber defense strategy and transformation, SIEM architecture and implementation, threat detection engineering, security automation (SOAR) engineering, EDR deployment and tuning, SOC operations, technology integration, and managed security services.
Projects that you might lead or deliver for our clients include:
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Heres what you need
Professional Skills Requirement
Bonus points in you have
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Role Location Annual Salary Range
California $131,100 to $336,900
Colorado $131,100 to $291,100
New York $121,400 to $336,900
Washington $139,600 to $309,900
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.