Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Assistant Store Manager
Job Summary:Our client is a regional franchisee of a national brand of convenience stores. We are actively recruiting for an Assistant Store Manager in the Clarksburg, WV location. The Assistant Store Manager is responsible for assisting with day to day store operations, including training, supervising employee and providing top notch customer service. The Assistant Store Manager is responsible for assisting in creating store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. They are as follows:
Ability to deal tactfully and effectively with customers and all team members
Possesses excellent time management skills and ability to handle multiple tasks
Good oral and written communication
Complete understanding of all safety requirements and company safety policies
Must be able to use a computerized cash register and gas console equipment with accuracy, within the guidelines of the company's cash accounting and credit policies and procedures
Knowledge of proper bagging techniques and taxable versus non-taxable grocery items
Basic knowledge of automotive car care, tourist type information, and the ability to give clear instructions
Commitment to excellence in customer service and other related values
Education / Experience:
High School Diploma or General Equivalency Diploma (GED)recommended.
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