Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
About us
Absolute Spill Response is a small business in Barre, VT.
www.absolutespillresponse.com
Responsibilities:
-Visit work site and prepare quotes
- Manage and oversee the execution of projects from initiation to completion
- Develop project plans, including scope, timeline, and resource allocation
- Monitor project progress and identify any risks or issues that may impact timelines or quality
- Collaborate with stakeholders to gather requirements and define project objectives
- Provide regular status updates and reports to stakeholders on project progress
- Facilitate effective communication and collaboration among team members
Requirements:
- Proven experience as a Project Manager or similar role (construction background beneficial)
- Excellent organizational and time management skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Mix of fieldwork and officework
If you are a highly organized individual with a passion for driving successful projects, we encourage you to apply. Join our team as a Project Manager and contribute to the success of our organization.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Work Location: In person