Executive Response Manager jobs in Simi Valley, CA

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Executive General Manager
  • Chick-fil-A Restaurants
  • Ventura, CA FULL_TIME
  • The Executive Operations Director is responsible for leading all aspects of restaurant operations and HR Functions by designing and leading a culture where our purpose, mission, values and goals are lived out and accomplished overtime.

    Responsible for

    • Showing through his/her leadership a commitment and passion to the business purpose, mission and values and the Winning Hearts Everyday Strategy
    • Build and leverage relationships both internally and externally to grow and develop the culture and results
    • Being known as a person of character who demonstrates integrity, humility, a heart for others and puts others first
    • Practices strategic thinking (including but not limited to)
    • Understanding the internal/external factors affecting the business
    • Create and execute 30 & 90 day plan to accomplish specific objectives
    • Grow business results based on organizational goals
    • Teach others how to create business plans
    • Be a “disrupter” by asking questions and push for innovation
    • Teach others how to think long-term such as what’s important, where is it now, where do you want this in the future, how will we get there, how will we measure it
    • Grow proactively instead of reacting to growth
    • Understand industry/market trends and position the organization in its most competitive fashion
    • Systems & process oriented based thinking relating to all restaurant systems (DT SOS systems, BOH Taste systems, etc) and business systems (team member communication, leadership development, etc)
    • Internally motivated to drive for business results including but not limited to, Job Satisfaction, Retention, Food Safety, Cleanliness, Attentive and Courteous, Speed of Service, Taste of Food, Order Accuracy, Labor Cost and Food Cost.
    • Demonstrates a growth mindset prioritizing personal development and has a future focus
    • Demonstrates an entrepreneurial Spirit with a desire for owning results, taking risks, consistency and innovation and a disciplined thought and creativity.
    • Demonstrates a high level of business/financial acumen including a robust understanding of the business, ownership of results within the FCR (costs, IPO, profitability) and how decisions have impact. Should displays knowledge of systems, metrics and can identify trends.
    • Demonstrates executive level leadership leading people and teams across a variety of roles and experiences focused on organizational goals.
    • Leads with a focus on Impact and Influence. Leads with a sense of empathy, self-awareness and strong listening skills. Hold direct reports accountable to their performance goals and to ensure they are holding their direct reports accountable
    • Demonstrates an ability to get results and be able to communicate personal results in the business (your thumbprints).
    • Ability to share how results were achieved, why focus on specific results and over what period of time did the result change or impact on the business
    • Clearly and simply provide feedback on how each Manager and Director is performing as it relates to organizational, team and individual performance goals
    • Provide clarity on what each employee’s job goals are and how they impact the team and organization
    • Gets results by creating synergy within the director and management team. Motivate, inspire and energize a diverse team
    • Clearly and simply communicate how your values impact organizational performance
    • Define clearly and simply what winning as an organization is and how that ties into your values with lagging and leading metrics
    • Detect a misalignment in performance and culture
    • Ensure employee and leadership development are in line with organizational objectives (Create individual development plans based on the employee, their current role and their future role. Connect individual performance to organizational performance. Measure the impact and ROI of development and training programs. Clearly communicate a depth chart or leadership bench to others).
    • Oversee Legal Compliance with the help of the support director. (Be able to teach relevant business and HR laws to leaders. Know when laws may not be being followed. Teach how to handle legal issues that may arise such as insurance, worker’s comp, etc.)
    • Ensure HR leadership is provided with excellence and in full employment law compliance such as payroll processing, hiring, onboarding, training, feedback, disciplinary action, terminations

    Job Type: Full-time

    Pay: From $88,660.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Paid training

    Experience level:

    • 5 years

    Restaurant type:

    • Quick service & fast food restaurant

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Ability to Relocate:

    • Ventura, CA 93003: Relocate before starting work (Required)

    Work Location: In person

  • 5 Days Ago

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Paramedic
  • Global Medical Response
  • Oxnard, CA FULL_TIME
  • Immediate Hiring for Gold Coast Oxnard, CA Starting annualized wage of $28.70/hour (12hr shift)Fast pace system, runs primarily ALS 911 responsesFull Time - Only! Our mission of providing care to the ...
  • 14 Days Ago

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Lead Mechanic
  • Global Medical Response
  • Moorpark, CA FULL_TIME
  • Ventura County, CA (Moorpark) Lead Mechanic - Immediately Hiring! Full-Time Opportunity in Moorpark, CA $38.00 - $42.00 Hourly DOE SUMMARY: Assists Fleet Maintenance Manager in daily operation of Flee...
  • 1 Month Ago

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Sexual Assault Response Coordinator
  • Coalition for Family Harmony
  • Oxnard, CA FULL_TIME
  • Coalition for Family Harmony is a non-profit that provides direct services to victims of domestic violence and sexual assault; to educate the community regarding violence against women, children and m...
  • 11 Days Ago

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Executive Assistant
  • Robert Half
  • Camarillo, CA OTHER
  • There is a great opportunity at this large, dynamic firm in the Printing/Publishing field for candidates looking for Executive Assistant opportunities! If you are detail oriented and highly-skilled, a...
  • 19 Days Ago

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Executive Secretary
  • Management & Engineering Technologies...
  • Port Hueneme, CA FULL_TIME
  • METI is seeking a Executive Secretary to perform administrative duties at an executive assistant level, showcasing expert knowledge of office routines and a deep understanding of the organization, pro...
  • Just Posted

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0 Executive Response Manager jobs found in Simi Valley, CA area

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Executive Director
  • Career Blazers Nonprofit Search
  • Ventura, CA
  • Executive Director - Ventura Ventura, CA On-site Position Overview Be a part of a nonprofit organization dedicated to ai...
  • 4/23/2024 12:00:00 AM

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Associate Executive Director
  • MBK Senior Living
  • Thousand Oaks, CA
  • Associate Executive Director At MBK Senior Living, we're committed to putting people first - our residents and team memb...
  • 4/23/2024 12:00:00 AM

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Executive Director - Addiction Treatment
  • Solution Based Therapeutics
  • West Hollywood, CA
  • Summary: This position has primary responsibility for directing and supervising the clinical operations for the company(...
  • 4/23/2024 12:00:00 AM

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Chief Executive Officer
  • Tryvesting Vc
  • Los Angeles, CA
  • Exit-Focused (Co-)CEO for a Y Combinator Alum Fintech StartupWe are on the lookout for an extraordinary leader to join a...
  • 4/22/2024 12:00:00 AM

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Executive Director
  • myPlace Health
  • Los Angeles, CA
  • About myPlace Health myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are...
  • 4/22/2024 12:00:00 AM

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Vice President of Sales
  • Hammitt
  • Hermosa Beach, CA
  • Position Specification Title: Vice President of Wholesale Sales and Revenue Hammitt Los Angeles is a rising star in the ...
  • 4/22/2024 12:00:00 AM

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Restaurant Executive Director of People
  • Chick-fil-a Restaurants
  • Ventura, CA
  • Job Description of Restaurant Executive Director of People - Chick-fil-A 101 & Telephone: Ensure all Team Member onboard...
  • 4/21/2024 12:00:00 AM

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Executive Director
  • Career Blazers Nonprofit Search
  • Ventura, CA
  • Executive Director - Ventura Ventura, CA On-site Position Overview Be a part of a nonprofit organization dedicated to ai...
  • 4/20/2024 12:00:00 AM

Simi Valley is a city located in the very southeast corner of Ventura County, bordering the San Fernando Valley in Los Angeles County, and is a part of the Greater Los Angeles Area. The City of Simi Valley basically consists of the eponymous valley itself. City of Simi Valley borders the Santa Susana Mountains to the north, the Simi Hills to the east and south, and is adjacent to Thousand Oaks to the southwest and Moorpark to the west. Simi Valley is connected to the nearby San Fernando Valley by the Santa Susana Pass in the extreme east of Simi Valley. Simi Valley is located at 34°16'16" Nort...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$91,901 to $148,622
Simi Valley, California area prices
were up 2.5% from a year ago

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November 28, 2019
Executive Response Manager in Tuscaloosa, AL
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January 31, 2020
Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020