Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Our Business Development and Sales Team is at the very forefront of driving revenue, growth, and market share for industry leaders across the country. As trusted business partners, our mission is to connect brands with hard-to-reach consumers expanding their footprint, so they are the number one service provider in a designated region. Even though COVID-19 has had detrimental effects on some businesses, we are fortunate to say that we've used this time to review, revamp, and partner with essential service providers to help local communities receive the supplies and technology they need to thrive in these unprecedented times.
We have achieved expansive growth through our proactivity, strategic goal setting, pursuit for excellence, and an incredibly dedicated team of goal-getters.
We are relentlessly searching for an energetic Entry Level Account Manager who is a fast-learner, solution-oriented, and thrives on overcoming challenges. You will be the face of our client and a vibrant, visible force on the sales team. You will also have the opportunity to gain immense client exposure and directly impact our firm's success.
You learn best by doing, which is why we have a 3-4 week comprehensive onboarding and training period in our business program. You will receive a general business and sales education, review our client's expansion objectives and their products and services available, and thoroughly review compliance and client/consumer confidentiality training.
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