Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Our job opportunity:
Position: Maintenance Manager/Property Manager
Job Summary: To manage the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within an allotted budget.
Job Description: Essential Duties and Responsibilities
Added Responsibilities:
What candidate traits are needed to be successful in this role?
*High school diploma or equivalent.
*Minimum of four years’ experience in engineering, maintenance or related professional discipline.
*Experience in a hotel environment is preferred.
*Must obtain and maintain any licenses or certificates as required by law.
*Ability to read and understand blueprints and schematics.
*Knowledge of machines, computers, tools and other equipment, including HVAC, electrical, and plumbing.
*Ability to communicate effectively with guests and staff.
*Ability to work a flexible schedule, including some weekends and holidays, and be on call when needed in case of emergencies.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
Experience level:
Schedule:
Work setting:
Experience:
License/Certification:
Work Location: In person