Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Under general direction from the City Manager, the Airport Services Manager manages, supervises and coordinates the operations and maintenance of the Marina Municipal Airport; supervises assigned staff; coordinates activities with other City Departments and outside agencies; manages services and activities of the airport; participates in developing policies, procedures; participates in developing annual budget and program goals; ensures regulatory compliance; manages fiscal transactions and expenditures; provides administrative support to the Assistant City Manager, and performs related work as assigned.
Duties may include, but are not limited to, the following:
Education, and Experience
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: Bachelor’s degree from an accredited college or university with major course work in Aeronautics, Aviation Business Administration, Aviation Environmental Science, or a related field.
OR
Bachelor’s degree from an accredited college or university with major course work in public administration, business management or a related field, or the equivalent, plus,
Experience: Two years of management experience in an airport environment, or in a highly responsible managerial role in a public agency, with two years’ experience as a supervisor.
OR
Four years of increasingly responsible management experience in a public agency; with two years experience as a supervisor.
Licenses/Training Certificates:
A complete job description is linked in the recruitment brochure.
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