Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The Communications Manager - Central Valley is responsible for all aspects of day-to-day hospital communications for Doctors Medical Center (Modesto) Emauel Medical Center (Turlock), Doctors Hospital of Manteca and San Ramon Regional Medical Center in San Ramon, including proactive earned media, and internal communications within accordance of all applicable Tenet policies and procedures, state and federal laws and regulations.
These responsibilities include:
In addition, the Communications Manager - Central Valley, will work with the Director, Communications & Media Relations for Detroit-California, on hospital crisis communication and reactive media responses. The Communications Manager - Central Valley will be the day-to-day contact for hospital CEOs and leadership team for communications support and will work directly with leadership, marketing and strategy teams ensure alignment on supporting hospital strategic initiatives.
Qualifications:
Compensation
Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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