Executive Response Manager jobs in Metairie, LA
Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Recently Added Executive Response Manager jobs
EXECUTIVE MEETING MANAGER (EMM)
- DoubleTree by Hilton
-
New Orleans, LA
FULL_TIME
-
This is the job description for EXECUTIVE MEETING SALES MANAGER (EMM)
Job Title: Executive Meeting Sales Manager (EMM)
Department: Sales
Company: Dimension Hospitality
Reports To: Director of Sales, Associate Director of Sales
Supervises: N/A
Job Purpose: The Executive Meeting Sales Manager (EMM) will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. The EMM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
Job Responsibilities:
1. Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable
Rooms & Catering business in accordance with selective selling guidelines.
2. Ability to conduct successful site tours and pre-con meetings when required.
3. Prepare and send requested collateral materials to designated clients or guests. Common collateral materials
might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps &
brochures.
4. Prepare and send requested proposals and contracts to designated potential clients.
5. With each customer, coordinate all details pertaining to "Rooming Lists" to include room types, shared rooms,
room locations, handicap-accessible rooms, room billing, etc.
6. Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment
terms, available hotel services, etc.
7. Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room
set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
8. On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff,
including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
9. Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered.
10. In a timely, accurate and consistent manner, document and report all sales activities as required.
11. Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts
should be contacted, visited, entertained, etc. frequently.
12. Perform other services and duties as requested by the Director of Sales. May be called on to host functions and
participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
13. Understand the importance of raising the meeting planner evaluation scores and implement effective methods
to ensure exceeding meeting planner satisfaction
14. Other duties as assigned.
Job Skills:
1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific
property Management System(s).
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Use analytical skills for measuring business potential and value to the hotel.
Job Qualifications:
Education: Bachelor’s Degree or University in Hospitality, Business, Marketing, or related field
Experience: Minimum 1 -2 year’s experience in Convention Services, Banquet, Hotel Sales, Marketing, or
equivalent education and experience.
Licenses/Certifications: N/A
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Able to work overtime and/or irregular hours
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. - 3 Days Ago
Account Manager/Sales Executive
- www.exigotechnology.com
-
Orleans, LA
FULL_TIME
- Sales Executive – IT Services, including Managed Services, Security, and Application Development Rewarding and lucrative Sales Executive position available in Sales team for college graduates with 2 y...
- 24 Days Ago
Executive Director/General Manager
- Laketown Village
-
Kenner, LA
FULL_TIME
- Join us to create the best life for yourself and our residents! As the Executive Director/General Manager, you are responsible for leading the day-to-day operations of the community, including service...
- 24 Days Ago
Executive Director/General Manager
- Laketown Village Residential Care and Memory Care
-
Kenner, LA
FULL_TIME
- Join us to create the best life for yourself and our residents! As the Executive Director/General Manager, you are responsible for leading the day-to-day operations of the community, including service...
- Just Posted
Isle
- Marine Spill Response Corporation
-
Grand Isle, LA
FULL_TIME
- Marine Spill Response Corporation is a not-for-profit, U.S. Coast Guard Classified Oil Spill Removal Organization. MSRC was formed in 1990 to offer oil spill response services and mitigate damage to t...
- 18 Days Ago
Oiler/Assistant Engineer - Grand Isle, LA
- Marine Spill Response Corporation
-
Grand Isle, LA
FULL_TIME
- Marine Spill Response Corporation (MSRC), a not-for-profit and a USCG classified Oil Spill Removal Organization, is seeking a talented Oiler or Assistant Engineer to join our team. With a legacy spann...
- 18 Days Ago
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0 Executive Response Manager jobs found in Metairie, LA area
Executive Assistant to Chief Executive Officer
- New Orleans Jewish Community Center
-
New Orleans, LA
- Who We Are: The New Orleans JCC is a state-of-the-art fitness center and pool, a New Orleans early childhood education l...
- 4/17/2024 12:00:00 AM
Vice President of Commercial Construction
- Bernhard
-
Metairie, LA
- Bernhard’s core mission is delivering innovative engineering, construction, and energy solutions that empower our client...
- 4/17/2024 12:00:00 AM
Vice President of Integrated Solutions - Delivery
- TME, Inc.
-
New Orleans, LA
- ** Vice President of Integrated Solutions - Delivery** **Job Category****:** Energy **Requisition Number****:** VICEP002...
- 4/16/2024 12:00:00 AM
Program Manager, Major Gifts, A.B. Freeman School of Business
- Tulane University
-
New Orleans, LA
- Summary The Program Manager, Major Gifts, A.B. Freeman School of Business is a full-time professional administrative pos...
- 4/16/2024 12:00:00 AM
Executive Director
- STAT Home Health
-
New Orleans, LA
- "The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do t...
- 4/15/2024 12:00:00 AM
Hospice Executive Director - RN
- LHC Group
-
Gretna, LA
- Job Description We are hiring for an Executive Director - RN, with Hospice experience. At Heart of Hospice, a part of LH...
- 4/15/2024 12:00:00 AM
Vice President of Wholesale
- KREWE
-
New Orleans, LA
- KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown....
- 4/14/2024 12:00:00 AM
Regional Vice President of Business Development-Home Health (LA)
- LHC New
-
New Orleans, LA
- Summary The Regional Vice President of Business Development (Home Health) provides sales leadership and corporate presen...
- 4/14/2024 12:00:00 AM
About Metairie, Louisiana
Metairie (/ˈmɛtəri/ MET-ər-ee; French: Métairie [metɛʁi]) is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States, and is part of the New Orleans metropolitan area. With a population at the 2010 census of 138,481, Metairie is the largest community in Jefferson Parish and the fifth-largest CDP in the United States. It is an unincorporated area that would be Louisiana's fourth-largest city if it were incorporated. The zip codes that serve the community are 70001–70006.
Metairie is located in eastern Jefferson Parish and is bordered by New Orleans to the east, Kenner to t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$81,511 to $131,820
Metairie, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Executive Response Manager do?
Executive Response Manager in Indianapolis, IN
Don’t overlook the executive summary in your RFP response.
November 28, 2019
Executive Response Manager in Tuscaloosa, AL
Executives, managers and other employees have made changes at work in response.
January 31, 2020
Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020