Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Summary:
Response Marketing Inc., a fast-growing Northern Kentucky marketing company, is searching for a part-time Advertising Account Manager to join our growing team. Excellent opportunity for a qualified candidate. We offer a competitive compensation package including hourly wage, bonus opportunities, flexible schedule, paid time off, 401K, and opportunities for career growth.
Responsibilities:
-Serve as Account Manager for existing advertising clients by managing customer care, artwork coordination, proofreading, and scheduling of ads.
- Provide after-sales support to new and existing clients by phone, through email and other channels to ensure an exceptional customer experience.
- Build and maintain strong client relationships to strengthen current business and acquire new customers.
- Manage prospect and client database using CRM to optimize sales, marketing, and customer support processes.
- Focus on improving client satisfaction and retention by building trusting relationships, delivering high quality work, and going above and beyond to exceed expectations.
- Support sales team in marketing and selling efforts by assisting with marketing campaigns, updating sales materials, executing targeted mailings and creating sales presentations.
Skills/Qualifications:
- 1-3 years of experience in sales, customer service, or any other sales related field. Previous advertising account manager experience a plus.
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Ability to thrive in fast-paced, deadline driven environment
- Passion to help client businesses grow and prosper
- Confidence to follow-up directly with clients and prospects to build relationships, onboard new clients, and promote new business.
- Strong computer skills (MS Office) with the ability to quickly learn new software. Experience with CRM is a plus.
We offer competitive a compensation package including hourly wage, bonus opportunities, paid time off, 401K, and opportunities for career growth. If you are a motivated individual with a passion for advertising and customer service, we would love to hear from you. Apply today!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 15 – 20 per week
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Work Location: In person