Executive Response Manager jobs in Hastings, NE

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

E
Department manager
  • Executive Travel, Inc.
  • Lincoln, NE FULL_TIME
  • The Vacation Department Manager will lead, coach and develop the team of vacation travel consultants and work with the Executive Committee on the strategic direction of the department.

    They will also make professional, accurate, cost-effective travel arrangements for all clients using preferred vendors, within company guidelines and standards for excellent customer service.

    See job description for Vacation Travel Advisor)

    Department Purpose

    We are passionate about customizing and creating unique vacations for our clients. We want to create memories for our clients and be a contributor to improving our clients’ quality of life.

    We feel we can be the best in the world at this and also make great money in providing this service.

    Primary Accountabilities

    Lead, coach, train, encourage Vacation Advisors

    Lead 10 minute morning huddles and weekly meetings

    Assist in Supplier Management / Selection

    Develop Long term relationships with clients based on a foundation of trust

    Book individualized travel packages to meet each clients needs with a focus on exceeding expectations

    Operate with a client centric service focus

    Focus on vendors who will best meet the clients needs while maximizing revenues

    Maintain the highest level of quality through attention to detail and following procedures

    Duties and Responsibilities

    Attract new vacation clients for yourself and for the team, while maintaining existing clients

    Lead the 10 minute check in meeting at the beginning of every day.

    Be available during part of each day to help Travel Advisors with questions and issues.

    Help to resolve client issues first by coaching the Travel Advisors on what action to take, or if necessary taking responsibility to solve the issue directly with the client / supplier.

    Manage relationships with travel suppliers.

    Evaluating staff on an ongoing basis and for quarterly reviews.

    Interviewing candidates for the Travel Advisor position when needed.

    Monitoring department and agent queues

    Keep your CEO promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

    Other duties as assigned.

    Requirements

    Essential Skills and Specifications

    Strong attention to detail

    Highly organized

    Be able to effectively communicate in person, via telephone and email

    Excellent Customer Service Skills

    Team building and management

    Reliable attendance is an essential function of this position

    Education and Qualifications

    Minimum of 5 years’ recent experience as a vacation travel advisor

    GDS experience minimum of 5 years

    ClientBase CRM experience minimum 5 years

    Comprehensive knowledge of the travel industry and of vacation travel agency operations

    Thorough knowledge of vacation travel destinations

    Last updated : 2024-03-25

  • 1 Day Ago

E
Vacation Department Manager
  • Executive Travel, Inc.
  • Lincoln, NE FULL_TIME
  • The Vacation Department Manager will lead, coach and develop the team of vacation travel consultants and work with the Executive Committee on the strategic direction of the department. They will also ...
  • 6 Days Ago

C
Crisis Response Team Member
  • CenterPointe Inc
  • Lincoln, NE FULL_TIME
  • We are hiring a part-time Crisis Response Team Member for our new LinkPointe program! Job Summary: Serve as a member of the CenterPointe Crisis Response Team providing support to individuals in our 24...
  • 19 Days Ago

M
Quick Response Manufacturing Technician
  • Metalworks Inc.
  • Lincoln, NE FULL_TIME
  • Quick Response Manufacturing Technician The successful candidate will be responsible for fabricating and assembling projects including but not limited to: prototype parts, small run production jobs, c...
  • 4 Days Ago

C
Crisis Response Therapist
  • CenterPointe
  • Lincoln, NE FULL_TIME
  • For a full job description, including all essential functions and requirements, click here! WHO YOU AREAn experienced, motivated mental health professional who is always looking to make a positive imp...
  • 6 Days Ago

K
Bilingual Spanish Sales & Leasing Agent - Property Management
  • Koren Riley Executive Search
  • LINCOLN, NE FULL_TIME
  • Currently we are seeking a Sales & Leasing Representative to become part of the team for a Manufactured Home Community. Primary responsibilities are sales, advertising, resident relations, and office ...
  • Just Posted

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Executive Response Manager jobs found in Hastings, NE area

A
General Manager
  • Arona Home Essentials
  • Grand Island, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

B
Sales and Management Intern
  • Buckle LLC
  • Grand Island, NE
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

C
RN Perioperative Director
  • Clinical Management Consultants
  • Grand Island, NE
  • A Beautiful Central Nebraska hospital is looking for a RN Perioperative Director to complete its high caliber Surgery De...
  • 3/27/2024 12:00:00 AM

C
Vice President
  • Careerbuilder
  • Kearney, NE
  • Vasudha focuses on early-stage fintech and healthtech investments at Elevation. Prior to this, she worked as a senior re...
  • 3/26/2024 12:00:00 AM

C
Platte Valley Nebraska Area Executive Director Hastings/Grand Island, NE
  • Careerbuilder
  • Hastings, NE
  • The Executive Director serves a pivotal role in the advancement of the mission of YFC. This position requires spiritual ...
  • 3/26/2024 12:00:00 AM

B
Management Trainee Program
  • Buckle
  • Kearney, NE
  • Summary Buckle is searching for the next leaders in retail and sales. As a Management Trainee, you will work directly wi...
  • 3/26/2024 12:00:00 AM

D
OPERATIONS ASSISTANT MANAGER
  • Dollar Tree
  • Hastings, NE
  • Job Description Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set you...
  • 3/25/2024 12:00:00 AM

F
Lead, Barista
  • Family Fresh Market
  • Kearney, NE
  • At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our sup...
  • 3/25/2024 12:00:00 AM

Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$77,901 to $125,972
Hastings, Nebraska area prices
were up 0.8% from a year ago

Executive Response Manager in Indianapolis, IN
Don’t overlook the executive summary in your RFP response.
November 28, 2019
Executive Response Manager in Tuscaloosa, AL
Executives, managers and other employees have made changes at work in response.
January 31, 2020
Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020