Executive Response Manager jobs in Fort Wayne, IN

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

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Part-Time Expedite Driver
  • GTS Rapid Response, Inc.
  • Pioneer, OH PART_TIME
  • Job Description: ***GREAT OPPORTUNITY FOR SUPPLEMENTAL INCOME *** GTS Rapid Response, Inc. is looking for Part-Time Sprinter Van and Box Truck Drivers due to increased current customer demands. Offeri...
  • 4 Days Ago

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Janitorial Cleaner- Part Time
  • Executive Management Services, Inc
  • Avilla, IN PART_TIME
  • Looking for dependable, detail oriented General Cleaners in the Avilla, IN area . Janitorial Responsibilities Dusting / Vacuuming/ Mopping/ Sweeping Disinfecting/Sanitizing Surfaces Cleaning Offices /...
  • 1 Day Ago

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Janitorial Cleaner- Full Time
  • Executive Management Services, Inc
  • Bryan, OH FULL_TIME
  • Looking for dependable, detail oriented General Cleaner in the Byran, OH area to become part of our team! Janitorial Responsibilities Dusting / Vacuuming/ Mopping/ Sweeping Disinfecting/Sanitizing Sur...
  • 4 Days Ago

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Assistant United States Attorney (Criminal)
  • US Executive Office for U.S. Attorneys and the...
  • Fort Wayne, IN FULL_TIME
  • Duties This position is located in Fort Wayne, Indiana. Fort Wayne is the second-largest city in the state of Indiana, and the hub of Northeast Indiana. Northeast Indiana is in the middle of it all, l...
  • 1 Month Ago

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Referral Response Coordinator -RN, Paramedic, RT - Night Shift
  • Indiana Donor Network
  • Fort Wayne, IN OTHER
  • Job Details Job Location: Ft. Wayne, IN - Fort Wayne, IN Position Type: Full Time Salary Range: Undisclosed DescriptionAre you looking for an exciting new career opportunity to use your knowledge and ...
  • 14 Days Ago

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0 Executive Response Manager jobs found in Fort Wayne, IN area

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Director of Early Learning
  • KB Search Team, LLC
  • Fort Wayne, IN
  • Job Description Job Description Grow Allen is a recent initiative to help students pursue and prepare for careers after ...
  • 3/28/2024 12:00:00 AM

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Vice President Operations
  • Dekko
  • Fort Wayne, IN
  • If you are a results-oriented leader with a passion for operational excellence and a proven ability to drive results, we...
  • 3/27/2024 12:00:00 AM

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Server Assistant/Busser/Host
  • Red Lobster
  • Fort Wayne, IN
  • Job Overview Are you looking to work with the best in the industry to enhance your hospitality career? As a Service Assi...
  • 3/26/2024 12:00:00 AM

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Heavy Equipment Operator Construction Laborer
  • Tradeco of Toledo
  • Fort Wayne, IN
  • Job Description Job Description Tradeco of Toledo is seeking a Heavy Equipment Operator/Laborer to become a part of our ...
  • 3/26/2024 12:00:00 AM

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Director of Early Learning
  • KB Search Team
  • Fort Wayne, IN
  • Grow Allen is a recent initiative to help students pursue and prepare for careers after high school. Through initial fun...
  • 3/25/2024 12:00:00 AM

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PROGRAM MANAGER - COMMUNITY BASED
  • BrightSpring Health Services
  • Fort Wayne, IN
  • Our Company StepStone Family & Youth Services Overview The Program Manager will be responsible for the operation of the ...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • KB Search Team, LLC
  • Fort Wayne, IN
  • Job Description Job Description Are you an Executive Leader with an ability to build a thriving organization and a passi...
  • 3/25/2024 12:00:00 AM

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Executive Assistant to the President
  • Huntington University
  • Huntington, IN
  • Job Description Job Description Huntington University has an opening for Executive Assistant to the President. The Admin...
  • 3/24/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$78,644 to $127,174
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

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