Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Works under the direction of a Board of Directors to develop, implement and manage informational and property services to the member associations and homeowners in the organization.
Professional Requirements:
Understanding of condominium and townhome governance.
Demonstrated abilities:
· With Software - Microsoft word, excel, outlook, and power point, QuickBooks, AppFolio
· Showing effective skills in written and verbal communications
· Experience and proficiency with financial management, budgeting, planning, and auditing
· Documented experience as a positive member of a team responsible for property management
Job responsibilities
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Schedule:
Experience:
Willingness to travel:
Work Location: In person
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