Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Summary
The position involves generating new business opportunities through various methods such as cold calling, research, in person meetings, industry conferences, and leveraging existing connections. The role requires communicating the value of company services to potential clients, facilitating strong client communication, and managing relationships from prospect to close of sale.
As a National Sales Manager, your experience and skills will include:
Qualifications
Compensation: Base plus commission
Travel: 75%-90%
Location: Remote
Benefits:
Who we are:
Together with our partners, FLEET Response is dedicated to restoring lives and businesses when an emergency strikes.
It starts with a neighbor in need. That neighbor may also be a business owner or someone responsible for many others at a school, hospital, or even a large enterprise. Nevertheless, they could use some help.
While there are others that offer similar services, it is the FLEET Response mission to go beyond and help restore not only our customers’ treasures or livelihood, but even faith in their communities when a loss occurs. We also live and work in those neighborhoods, so a disruption to one member disrupts us all.
Why work at FLEET Response?
We're in the people business, not just the restoration and reconstruction business. You can expect everyone you encounter from FLEET response to treat you with the personal respect and empathy you deserve. How well we care matters as much as what we do.
FLEET Response is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.