Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Who we are
Response Motors of Mountain View, California has created a unique dealership for enthusiasts of Porsche, Lamborghini, Ferrari, BMW, Mercedes, Lotus and more. As we continue to grow, we are looking for an experienced Lead Service Advisor who can join us as we go to the next level.
Reports to: General Manager
About the Job
As the Lead Service Advisor, the candidate must be proficient in their understanding of vehicles, and be able to organize the workflow of the service center. They must oversee the work product and performance of the technicians, ensure timely and appropriate estimates and billings, and work well with customers. The ideal candidate is a self-starter, needs little guidance and is a team player with the ability to learn new tasks and grow with the company. The Lead Service Advisor will be a representative of the values and vision of Response Motors.
Job Duties
Skills and Expectations
Qualifications and Certifications
What we offer
Response Motors is an Equal Opportunity Employer with a benefits package that includes:
Come join us!
We are young, enthusiastic and growing, and appreciate the amount of skill and training that goes into becoming the best. Let us know what you need and let us make it work!
Job Type: Full-time
Pay: $40.00 - $60.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person