Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
This company is a recognized leader in the North American wood products industry, is searching for a Maintenance Manager to support our state-of-the-art lumber facility in Alabama. This is a key leadership position in the plants Maintenance and Engineering Department and reports directly to the Mill Manager.
This position is located in a quaint town. The surrounding area is perfect for anyone who enjoys living in a personal, tight-knit community - with the advantages of close proximity to outdoor recreational activities, shopping, dining and collegiate activities.
Develop and manage all maintenance activities, with the safety of associates being the highest priorit
Lead preventive & predictive maintenance/process reliability
Drive improvement of key performance indicators, continuous improvement of maintenance functions, and department budget cost effectiveness
Assure purchasing functions follow established policies and procedures
Lead in supporting, maintaining, and improving processes associated with the computerized maintenance management system for process reliability
Identify safety, environmental, quality and production issues
Collaborate with the production team to maximize productivity, minimize cost, and reduce waste