Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. (Copyright 2024 Salary.com)
Executive Housekeeping Manager
HILTON EXPERIENCE PREFERED
Responsibilities:
1. Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development.
2. Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
3. Enforces policies and procedures in the department.
4. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
5. Directs hourly associates in all areas of the department.
6. Prepares daily assignment sheets for all housekeeping and laundry associates.
7. Maintains cleanliness quality based on hotel objectives.
8. Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
9. Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
10. Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
11. Compiles and reports accurate status of all guestrooms to the front desk department.
12. Enforce standard procedures for the acceptance, security and return on guest lost and found items.
13. Maintains productivity and labor cost goals.
14. Conducts formal inventories of linen, supplies and equipment as required.
15. Participates in the ordering of supplies so as to maintain adequate inventory levels.
16. Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
17. Maintains departmental key control.
18. Maintains deep cleaning program.
19. All other duties assigned by the General Manager or Management Company
Job Type: Full-time
Pay: $37,000.00 - $39,000.00 per year
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Work Location: In person