Executive Casino Host jobs in Germantown, MD

Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Executive Casino Host
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
    • Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.
    • Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor.  Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
    • Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.
    • Highly knowledgeable of credit procedures, if applicable.  Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.
    • Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
    • Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.
    • Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.
    • Achieves departmental sales and growth goals.
    • Develops in-house invitation lists for special events and other significant hosting events.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
    • Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. 
    • Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. 
    • Develops and maintains technical skills to maximize use of patron data systems.
    • Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
    • Monitors patron activity and profitability of all assigned VIP players.
    • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
    • Provides assistance at special events as needed.
    • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.
    • Provides professional representation on behalf of the Company at internal and external meetings and events.
    • Ensures interactions with internal and external guests follow the guidelines of customer service program.
    • Adheres to all Corporate and local policies, procedures, and operating guidelines.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

    BRING US YOUR BEST.

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.
    • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games. 
    • One (1) year of hosting experience with adequate customer following preferred.
    • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be able to maintain confidentiality and a high level of professionalism at all times.
    • Must have the ability to write reports and business correspondence.
    • Must possess excellent oral and written communication skills.
    • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
    • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).

    SUPERVISORY RESPONSIBILITIES                                                

    This job does not have supervisory responsibilities.

     

    LANGUAGE SKILLS

    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

     

    REASONING ABILITY

    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    For every year of employment, Employee must:

  • Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
  • Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
  •  

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

     

    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

     

    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    Starting at $49,000 annually, based on experience
  • 15 Days Ago

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CASINO FLOOR HOST
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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Manager, Cyber Technical Product Owner (Host and Endpoint Security)
  • Hispanic Technology Executive Council
  • Mc Lean, VA FULL_TIME
  • Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Technical Product Owner (Host and Endpoint Security)Capital One is seeking a product owner to help deliver game-changing cybe...
  • 10 Days Ago

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F&B Host-ess
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Casino Housekeeping
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Casino Beverage Assistant Manager
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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0 Executive Casino Host jobs found in Germantown, MD area

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Account Executive - Employee Benefits
  • AssuredPartners
  • Cockeysville, MD
  • Overview: As experts in protecting what matters most to businesses and individuals, were looking to bring on our next Ac...
  • 3/29/2024 12:00:00 AM

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Executive Assistant / Office Manager - DataTribe
  • DataTribe
  • Fulton, MD
  • Executive Assistant / Office Manager DataTribe, Fulton, MD DataTribe is a startup foundry that invests in and co-builds ...
  • 3/29/2024 12:00:00 AM

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Executive Assistant
  • Federal Home Loan Banks - Office of Finance
  • Reston, VA
  • POSITION: Executive Assistant DATE: March 2024 DEPARTMENT: Accounting FLSA: Non-Exempt REPORTS TO: Chief Financial Offic...
  • 3/29/2024 12:00:00 AM

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Chief Executive Officer
  • PE GI Solutions
  • Silver Spring, MD
  • At PE GI Solutions, we foster an environment of contribution, creativity and risk-taking. We strive to unleash the poten...
  • 3/28/2024 12:00:00 AM

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APPA President and Chief Executive Officer
  • APPA
  • Washington, DC
  • APPA Leadership in Educational Facilities invites nominations and applications for its President and Chief Executive Off...
  • 3/28/2024 12:00:00 AM

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Administrative Associate, Office of the Executive Vice President & Chief Financial Officer and Treasurer
  • George Washington University
  • Washington, DC
  • I. JOB OVERVIEW Job Description Summary: In the heart of the nation’s capital with additional programs in Virginia, the ...
  • 3/27/2024 12:00:00 AM

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Associate Digital Director - Executive Office of the Mayor
  • Mayor's Office of Talent and Appointments (MOTA)
  • Washington, DC
  • Associate Digital Director Open: March 12, 2024 Close: Open Until Filled Grade: ES5 ($66,561 - $99,840) Current District...
  • 3/25/2024 12:00:00 AM

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Executive Director - Full-Time
  • Victory Housing Corporate Office
  • Rockville, MD
  • Rockville, Maryland Position Summary : Responsiblefor the day-to-day management of the community in accordance with Fede...
  • 3/25/2024 12:00:00 AM

Germantown is an urbanized census-designated place in Montgomery County, Maryland. With a population of 90,676 as of 2013 U.S. Census Bureau estimates, Germantown is the third most populous place in Maryland, after the city of Baltimore, and the census-designated place of Columbia. Germantown is located approximately 25–30 miles (40–48 km) outside of the U.S. capital of Washington, D.C. and is an important part of the Washington metropolitan area. Germantown was founded in the early 19th century by European immigrants though much of the area's development did not occur until the mid-20th centu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Casino Host jobs
$57,924 to $115,942
Germantown, Maryland area prices
were up 1.3% from a year ago

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