Mission Contribution:
Empowers employees by providing personalized career guidance and support, directly enhancing their ability to achieve career goals and improve their quality of life. This role actively identifies and helps overcome barriers to success, such as housing and education, by leveraging GGC Mission programs and other community resources to eliminate barriers to opportunity and strengthen communities.
Function:
Offer personalized career counseling and development services, helping individuals identify their career goals, enhance their skills through targeted training and education, and navigate any personal or professional barriers to success. This role also involves coordinating with community resources to provide comprehensive support, ensuring that individuals have the tools and opportunities needed to advance in their careers and contribute meaningfully to the workforce.
General:
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Conduct one-on-one career counseling sessions to assess employees' skills, career goals, and obstacles to success.
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Develop individualized career plans that align with each employee's strengths, interests, and objectives.
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Identify and suggest relevant training and educational programs to enhance employees' skills and career prospects.
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Provide ongoing support and follow-up to ensure employees are making progress towards their career goals.
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Work closely with local organizations and service providers to compile a resource list for addressing barriers outside of career development (e.g., housing, childcare, transportation), and refer participants to GGC programs or community resources as needed.
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Enroll employee in workshops and group sessions on career development topics, including resume writing, interview skills, and job search strategies.
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Maintain detailed records of interactions with employees, progress towards goals, and outcomes.
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Accurately completes data entry for capturing demographic and service information into the Goodwill and funding agency partner reporting systems during the month of service.
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Provides other statistical and programmatic reports as scheduled and required according to agency guidelines in a timely and efficient manner.
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Provide world class customer service including effective communication.
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Maintains effective communications with employees, other Goodwill staff, and community partners with timely follow up to emails and phone calls and through use of meetings, conferences, newsletters, memos, etc.
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Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations.
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Stay informed on labor market trends, emerging job opportunities, and educational resources, and remain current on employment and special population issues and best practices. This includes participating in ongoing training and professional development opportunities such as seminars, conferences, in-house training, and personal research to provide up-to-date advice and support.
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Collaborates with other local service providers and professionals to build strong partnerships and networks within the community.
- Acts as a positive role model for employees and others in all aspects of professional performance.
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Observes all safety procedures and personnel policies.
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Regular attendance is required as outlined in Goodwill’s attendance policy.
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Other duties as assigned.
Skills, knowledge, and abilities: (these are required to enable job holder to perform the essential functions of the job).
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Excellent communication and interpersonal skills, with the ability to engage effectively with individuals from diverse backgrounds.
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Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
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Must be able to effectively use Microsoft office applications and internet research.
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Must possess excellent organizational, time management, and critical thinking skills. Must demonstrate appropriate problem-solving and sound decision making to develop, implement and evaluate plans.
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Must possess excellent written and oral communication skills. Must be able to maintain effective communication with supervisor, funders, and others.
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Must be able to keep information confidential.
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Must be able to function in a hectic work environment with occasional periods of high stress.
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Must have reliable means of transportation and maintain insurable driving record.
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Must obtain and retain First Aid/CPR/AED certification and respond to and manage a first aid, choking, or sudden cardiac arrest emergency at the worksite according to Goodwill Safety Policies & Procedures.
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Must have a valid driver’s license for at least 3 years, liability automobile insurance, and be insurable through the agency’s insurance carrier.
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Must be at least 21 year of age.
Experience, Education, and Certification Requirements:
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Bachelor Degree in a human service related field of study or a related field is preferred.
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2 years of related experience preferred.
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Experience working with persons with disabilities and/or their families and people with barriers to obtaining and maintaining employment preferred.
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Proficient in using computer software and databases for record-keeping and resource management.
Physical Requirements:
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Must be able to use hands, fingers and wrists, repetitively while using computer keyboard.
Working conditions / Hazards:
Some of this work will be performed in a professional office setting and are generally sedentary, requiring walking, standing, and bending. Adequately lighted and ventilated building. Frequent travel throughout the Gulf Coast area.
Critical Performance Factors:
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Individualized support efficiency
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Participant engagement and satisfaction
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Accuracy and completeness of required program documentation.
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Accuracy and timeliness of reporting
Equal Opportunity Employer/Veterans/Disabled