Equipment Engineering Manager jobs in New Britain, CT

About Us

Dymax, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Dymax is globally recognized as a pioneer in the development of light-curable adhesives and curing equipment. Today, our expansive portfolio of innovative adhesives, coatings, and maskants are supported by dispense solutions and cutting-edge UV and LED light-curing equipment. Unlike our competitors who supplying standard products, Dymax focuses on the customer experience by tailoring solutions that help customers lower costs, reduce their carbon footprint, improve efficiency, and drive profitability. Our focus on being a customer intimate organization has led us to where we are today: a rapidly expanding force within our industry, an innovative product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

About You

We’re seeking a result-focused, innovative, self-driven, and well-qualified individual to join our talented team as our Equipment Repair Service Technician. Based out of our Torrington Connecticut location, you will provide outstanding customer-facing technical and repair support by diagnosing, troubleshooting, testing, and repairing Dymax curing and dispensing equipment.  Also, by open, timely communication of issues, resolutions, and preventions to customers and stakeholders

In addition, you will:

• Determine and isolate the cause of equipment failure by root cause analysis, developing corrective actions, and as necessary creating standard work instructions for the troubleshooting, diagnosing, and evaluating of equipment issues
• Optimize resolutions for equipment failure and preventative actions by conducting standardized repair and refurbishment of Dymax equipment, and making recommendations to the Company about how to best avoid future failures
• Provide exemplary, resolution-focused customer service by responding to inquiries and concerns promptly via, as appropriate, phone, email, and in-person
• Maintain accurate, up-to-date documentation by tracking and recording all active cases of open issues, warranty claims, call logs, and service requests and resolutions within an equipment-repair database
• Share and develop departmental expertise and know-how by coordinating repair activities with departmental personnel, and by cross-training with production personnel to coordinate best practices
• Support global Dymax repair centers and product development teams by drafting, perfecting, and sharing repair and user manuals, troubleshooting guides, and technical service bulletins (TSB)
• Provide clear, concise reports and analyses by routinely publishing written reports of recently resolved cases and trends to internal stakeholders and by recommending actions or escalations