Enterprise Operations Supervisor jobs in Pennsylvania

Enterprise Operations Supervisor oversees staff in an organization's enterprise computer operations department. Monitors accessibility of applications or services. Being an Enterprise Operations Supervisor assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk. Additionally, Enterprise Operations Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Enterprise Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Enterprise Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

O
Supervisor - Operations
  • Operations - Independence Blue Cross Careers
  • Philadelphia, PA FULL_TIME
  • Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.  If this describes you, we want to speak with you.

    The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally, and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.

    Responsibilities

    • Supervises and implements departmental functions, policies, and procedures with all internal and external contacts. 
    • Evaluates effectiveness and efficiency of operational areas and acts to reallocate resources as necessary.
    • Creates and implements programs to enhance the level of service provided to customers. 
    • Communicates, implements, and interprets corporate and departmental policies and procedures. 
    • Maintains department standards to ensure optimal customer support. 
    • Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
    • Provides technical expertise related to job unit function. 
    • Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
    • Coordinates departmental functions with all internal and external contacts. 
    • Compiles and prepares required data for report information pertaining to unit.
    • Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt, and courteous manner.
    • Serves as the next level contact for problems/issues that staff cannot resolve. 
    • Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
    • Encourages the professional progression of staff through Performance Management, coaching and counseling.
    • Establishes appropriate goals and performance standards and makes recommendations for career path of staff. 
    • Ensures that department systems and supports are operational.
    • Performs all other appropriate responsibilities and duties as assigned. 

    Education

    • Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience. 

    Experience

    •        (5) years of related insurance operations experience.
    •       The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
    •        Demonstrated time management skills.

    Knowledge, Skills, and Abilities   

    • Must have the ability to manage organize, plan, and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth. 
    • Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance. 
    • Exposure to an operations service's environment is highly recommended. 
    • Analytical ability to identify and resolve staff and customer problems.
    • Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills. 
    • 10% travel required to vendor sites. 
    • Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).
    • Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
  • 27 Days Ago

F
Supervisor - Fulfillment Center Operations
  • Fulfillment Center Operations - Neiman Marcus Group Careers Careers
  • Pittston, PA FULL_TIME
  • Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belo...
  • 17 Days Ago

T
Enterprise Operations Analyst
  • Tierpoint
  • Norristown, PA FULL_TIME
  • Overview At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess...
  • 19 Days Ago

R
Operations Manager
  • Rudis Enterprise Construction Services,Inc
  • Taylor, PA FULL_TIME
  • Looking for an Operations Manager for residential and light commercial construction company. Company truck and gas card provided. One week paid vacation to start and 50% medical benefits paid after 30...
  • 4 Days Ago

E
Maintenance supervisor
  • Enterprise Community Partners
  • Chichester, PA FULL_TIME
  • Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest...
  • 1 Month Ago

E
Maintenance supervisor
  • Enterprise Community, Inc.
  • Chichester, PA FULL_TIME
  • Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest...
  • 1 Month Ago

R
Business Supervisor
  • Rock County, WI
  • Janesville, WI
  • Salary: $41.20 Hourly Location : Janesville, WI Job Type: Full Time Job Number: RC-0804400 Department: Rock Haven Openin...
  • 3/28/2024 12:00:00 AM

S
Business Coordinator
  • SERCO OF TEXAS - GULF COAST
  • Houston, TX
  • SUMMARY: Business Coordinator Staff stationed at the central office play a critical role in facilitating employer engage...
  • 3/28/2024 12:00:00 AM

M
Business Coordinator
  • Mississippi State University
  • Starkville, MS
  • Business Coordinator Job no: 507362 Position type: Full-Time 12-Month Department: 020300 - Art Location: Main Campus - S...
  • 3/28/2024 12:00:00 AM

A
Business Coordinator
  • Always Best Care Senior Services
  • Leesburg, VA
  • About Always Best Care Loudoun: Always Best Care Loudoun is a leading authority for senior in-home care services in Loud...
  • 3/27/2024 12:00:00 AM

G
Senior HR Business Coordinator (Payroll)
  • Giant Eagle
  • Pittsburgh, PA
  • Job Summary As a Senior Human Resources Coordinator - Payroll, you will support the administrative functions of human re...
  • 3/27/2024 12:00:00 AM

C
Business Coordinator
  • Careerbuilder-US
  • Richmond, VA
  • Please apply online at https://www.jobs.virginia.gov/jobs/business-coordinator-richmond-virginia-united-states-0e14289d-...
  • 3/26/2024 12:00:00 AM

C
Business Coordinator
  • Careerbuilder-US
  • University, VA
  • Please apply online at https://www.jobs.virginia.gov/jobs/business-coordinator-charlottesville-virginia-united-states-c9...
  • 3/26/2024 12:00:00 AM

C
Corporate Supervisor - South Alabama Sales
  • Cook's Pest Control, Inc.
  • Fairhope, AL
  • Company Description Cook's Pest Control, Inc., a family-owned business, has over 300,000 customers, 1650+ employees and ...
  • 3/25/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Supervisor jobs
$84,785 to $127,140