Enterprise Operations Supervisor jobs in Oklahoma City, OK

SUMMARY:

Responsible for training of security officers, and the efficient functioning of the casino’s security operations in accordance with the established policies, procedures and controls.

Duties include, but are not limited to:

• Acts as a representative of the casino, interacting with guests and employees in a courteous, professional manner.
• Implements departmental and Enterprise procedures, then trains, schedules, supervises and evaluates on Security Officers on assigned shift.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
• Acts as a backup to Security Officers on assigned shift, and assumes their duties when necessary.
• Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports. Monitors performances of all Security Officers and provides feedback.
• Assists with planning and directing of the staffing, training, development and equitable treatment of all Security Officers.
• Makes recommendations and suggestions to department head to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Security Officers in a fair and equitable manner.

• Maintains adequate staffing levels by training, scheduling, evaluating, and disciplining employees, as needed.

• Maintains a working knowledge of the casino’s facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
• Assists in the daily security operations.
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

SPECIAL QUALIFICATIONS:

Minimum of two (2) years’ experience in law enforcement or gaming security preferred. Excellent communication skills required.

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of the Enterprise.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

The employee is regularly required to lift and/or move up to fifty (50) pounds, and occasionally lift and/or move up to one hundred (100) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to outside weather conditions.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

A casino environment is typically smoky.