Enterprise Operations Manager manages the daily activities of an enterprise IT operations unit and its equipment. Responsible for planning and achieving budgets, goals, and business objectives. Being an Enterprise Operations Manager implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Additionally, Enterprise Operations Manager typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Enterprise Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Enterprise Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Team Overview:
Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experienced a fast-paced work environment, and who have the passion and skills to take our company to the next level.
Job Summary:
Fluency combines all of the tools Digital Advertising teams need into one centralized and intuitive platform, using robotic process automation. Implementation is the first touchpoint with our new clients, and we’re looking for an Enterprise Implementation Manager (EIM) who can ensure they experience a seamless transition onto the Fluency platform. The EIM will be pivotal in ensuring the experience is smooth, and inspires our new enterprise clients to become platform adopters within the first 90 days.
The EIM has the primary responsibility of managing the project scope, schedule and deliverables of new client implementation. This role will partner with our onboarding team, to ensure onboarding matches our client’s business expectations including schedule, technical requirements, customer satisfaction, and billing.
The EIM will work closely with our new clients to establish a trusting relationship, while also holding them accountable to deadlines and deliverables. This role is highly collaborative, and requires a strong presence to keep clients and teams on task, while also preparing for post-implementation handoff. This individual can manage multiple projects at once, and does not get overwhelmed easily.
The ideal candidate is flexible and communicative, while disciplined in their approach and delivery of work. They have a passion for lean processes, continuous improvement, client engagement and team collaboration. The EIM will have experience in digital advertising, project management, SaaS onboarding, and/or a passion for learning.
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What We Look For:
Fluency is headquartered in Vermont. This is a full-time remote US based position. If local, you have the option to go into the office.
Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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