Enterprise Operations Director jobs in Rio Rancho, NM

Enterprise Operations Director directs information systems operations and for software systems analysis and programming. Monitors accessibility of applications or services. Being an Enterprise Operations Director leads implementation and maintenance of enterprise-wide system tools and ensures scalability. Implements and maintains operating policies to mitigate risk. Additionally, Enterprise Operations Director may also be responsible for information center, database management, data security, telecommunications, or information systems training. Requires a bachelor's degree. Typically reports to top management. The Enterprise Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Enterprise Operations Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Operations Director
  • Centria Autism
  • Albuquerque, NM FULL_TIME
  • Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

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    Position Summary

    The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization.

    Success Measures

    Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

    Duties and Responsibilities

    1. Scheduling Coordination
      • Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
      • Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
      • Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
      • Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
      • Confirm schedules weekly with Behavior Technicians and families.
    2. Oversee Behavior Technicians and Operational/Center Processes
      • Assist with coordination of training and compliance needs.
      • Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
      • Monitor and analyze center metrics to assess performance and identify areas for improvement.
      • Ensure adequate leadership coverage during all operating hours to maintain smooth operations and address any urgent issues.
      • Ensure smooth coordination of care for clients at clinical sites, including effective communication and collaboration with healthcare providers.
      • Actively participate in internal marketing initiatives, recognition programs, and Behavior Technician survey feedback, promoting a positive and engaging work culture.
      • Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
      • Schedule and manage non-billable Behavior Technician hours and utilization of Behavior Technician hours to stay within budget.
      • Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding
    3. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families
      • Partner with the Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria’s clinical model and philosophy.
      • Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
      • Collaborate with the Information Technology (IT) Department to address and resolve operational IT issues, ensuring smooth functioning of systems and technology.
      • Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
      • Coordinate community outreach activities to promote Centria’s services, establish partnerships, and generate leads.
      • Develop strategies and initiatives to improve client and Behavior Technician retention rates.
      • Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
    4. Maintain Compliance Regulations
      • Enforce compliance with center policies and procedures, accreditation standards, and training requirements, addressing any violations and implementing corrective actions.
      • Ensure adherence to medication administration protocols, coordinating with healthcare professionals and maintaining accurate records.
      • Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
    5. Oversee Financial Processes
      • Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
      • Take ownership of the profit and loss (P&L) statement, monitoring financial performance and implementing strategies for improvement.
      • Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
    6. Oversee Facility Operations
      • Take pride in the center or academy workspace, ensuring cleanliness and organization as well as quickly addressing issues as they arise.
      • Conduct center tours for prospective clients, providing information and showcasing the organization's services and facilities.
      • Serve as a liaison with facility management, ensuring effective communication and collaboration.
      • Maintain a safe working environment, implementing and enforcing safety protocols and emergency preparedness plans, promoting a culture of safety awareness.
      • Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements, implementing necessary protocols and training.
      • Ensure compliance with labor law poster requirements, displaying all necessary posters in visible locations.
      • Oversee the purchasing process for operational supplies, ensuring cost-effectiveness and adherence to procurement policies.
      • Manage iPad assets (ordering, inventory management, maintenance, etc.)

    Rate

    $65,000 -75,000 plus bonus

    Qualifications

    Education

    • Bachelor's degree or equivalent experience
    • Master's degree preferred

    Work Experience

    2-5 years of experience in operations management or sales, prior management of a team required.
    Prior P&L experience preferred

    Equipment and Technology Requirements

    • Working knowledge of laptop/desktop PC
    • Proficiency in Microsoft Suite (Word, Excel)
    • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

    Other Competency Requirements

    • Ability to follow written instructions
    • Ability to use computers and computer/software programs
    • Ability to communicate expressively and receptively

    Knowledge and Skills

    • Strong leadership skills with the ability to motivate and manage a diverse team.
    • Excellent organizational and multitasking abilities.
    • In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
    • Proven experience in managing budgets and financial performance.
    • Strong problem-solving and decision-making skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in using technology platforms and systems for operational management.
    •  Knowledge of accreditation standards and privacy regulations.
    • Ability to adapt to a fast-paced and changing work environment.
    • Availability for occasional travel as required.

    Working Conditions

    • This role is required to be onsite.
    • Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

    Physical Demands

    While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

     

  • 5 Days Ago

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Director of Solar Construction Operations
  • Better Talent Advisors
  • Albuquerque, NM FULL_TIME
  • ABOUT US We are an established Private Equity group operating and continually acquiring Residential Solar EPCs across the US. Currently we have a portfolio of over 40 EPCs in 7 states. We operate thes...
  • Just Posted

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Program Operations Director - Dental
  • UNM Medical Group
  • Albuquerque, NM FULL_TIME
  • The UNM Medical Group, Inc. is hiring for a Program Operations Director to join our Dental Clinic. This opportunity is a full-time position located in Albuquerque, New Mexico. The ideal candidate for ...
  • 9 Days Ago

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Program Operations Director
  • unm
  • Albuquerque, NM FULL_TIME
  • The New Mexico HPV Prevention Center is a complex center. The Center is supported by industry, state and federal sources. The Program Operations Director serves as the senior administrator for the Cen...
  • 13 Days Ago

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Program Operations Director
  • University of New Mexico
  • Albuquerque, NM FULL_TIME
  • Requisition ID req28822 Working Title Program Operations Director Position Grade 15 Position Summary The New Mexico HPV Prevention Center is a complex center. The Center is supported by industry, stat...
  • 13 Days Ago

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Clinical Operations Director
  • Spine Solutions, Inc
  • Albuquerque, NM FULL_TIME
  • We are a global provider of comprehensive job specific therapy and worksite strategies emphasizing work injury prevention and industrial rehabilitation. We focus on employee’s ability to stay at work/...
  • 17 Days Ago

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0 Enterprise Operations Director jobs found in Rio Rancho, NM area

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Director, Sales Operations
  • US Foods, Inc.
  • Albuquerque, NM
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Leadership: Leadership of the Area Sales Support team (Chefs, Restaurant Operation...
  • 3/28/2024 12:00:00 AM

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Director Clinical Operations - Registered Nurse
  • Genesis Healthcare
  • Albuquerque, NM
  • Through a servant leadership approach and by leveraging years of industry experience and success, the Resource Nurse / D...
  • 3/28/2024 12:00:00 AM

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Director Clinical Operations / Resource Nurse (RN)
  • Genesis Healthcare
  • Albuquerque, NM
  • Through a servant leadership approach and by leveraging years of industry experience and success, the Resource Nurse / D...
  • 3/28/2024 12:00:00 AM

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Director Clinical Operations / Resource Nurse - Registered Nurse
  • Genesis Healthcare
  • Albuquerque, NM
  • Through a servant leadership approach and by leveraging years of industry experience and success, the Resource Nurse / D...
  • 3/28/2024 12:00:00 AM

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Project Coordinator
  • KC Installation, LLC
  • Los Lunas, NM
  • Job Description Job Description SUMMARY KCI Telecommunications has an open position supporting the administrative effort...
  • 3/28/2024 12:00:00 AM

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Dialysis Nurse Manager
  • Dialysis Clinic, Inc.
  • Albuquerque, NM
  • Overview: A $10,000 sign on bonus is available! Dialysis Clinic, Inc. is recruiting top talent interested in supporting ...
  • 3/28/2024 12:00:00 AM

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Program Operations Director - Dental
  • UNM Medical Group
  • Albuquerque, NM
  • The UNM Medical Group, Inc. is hiring for a Program Operations Director to join our Dental Clinic. This opportunity is a...
  • 3/27/2024 12:00:00 AM

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Director, Sales Operations
  • The Judge Group
  • Albuquerque, NM
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/27/2024 12:00:00 AM

Rio Rancho (Spanish: Río Rancho) is the largest city and economic hub of Sandoval County in the U.S. state of New Mexico. A small portion of the city extends into northern Bernalillo County. It is the third-largest and also one of the fastest expanding cities in New Mexico. As of the 2010 census, Rio Rancho had a population of 93,820. Rio Rancho is part of the Albuquerque Metropolitan Statistical Area. Rio Rancho is located at 35°17'10" North, 106°40'14" West (35.286185, -106.670660). It lies in the Albuquerque Basin to the west of the Rio Grande, which bounds the northeast corner of the city....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Director jobs
$179,298 to $247,739
Rio Rancho, New Mexico area prices
were up 2.5% from a year ago

Enterprise Operations Director in Allentown, PA
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One of the key benefits of an EMS is the reduction in the number of people needed to support complex IT infrastructure and business operations, as it's all bundled into one package and is therefore much easier to manage across the business.
February 15, 2020