Enterprise Infrastructure Manager jobs in Augusta, GA

Enterprise Infrastructure Manager manages and coordinates the information systems that will adequately support the organization's enterprise infrastructure. Monitors and manages all IT infrastructure projects to meet company and client needs. Being an Enterprise Infrastructure Manager determines current and future enterprise infrastructure needs, ensuring the scalability of infrastructure design to handle expected growth. Implements policies and procedures to maintain, enhance, and secure an organization's technology infrastructure. Additionally, Enterprise Infrastructure Manager is responsible for monitoring the systems to ensure the highest level of infrastructure performance. May assist in network interface planning, hardware resource availability, and the development of new applications. Requires a bachelor's degree. Typically reports to a director. The Enterprise Infrastructure Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Enterprise Infrastructure Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Regional Service Manager
  • Veterans Enterprise Technology Solutions
  • Augusta, GA OTHER
  • Overview

    Staffing Pros, a division of VETS Inc., is recruiting for a full-time Regional Service Manager in Augusta, GA.

     

    If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.

    Responsibilities

    The Regional Service Manager is to manage the outcomes from each of the regional support team, including pods, ensuring that quality standards and requirements will be met internally and externally as it pertains to agreement for of all levels to clients. The Regional Service Manager builds trust with our employees and clients by ensuring the Service Desk team executes at the highest levels of operational excellence, thereby exceeding client expectations. Additionally, the Regional Service Manager helps maximize operational efficiency by identifying the root cause of issues, create documentation for critical processes as well as other initiatives, then effectively prioritizing team efforts and properly aligning tasks to resources, leveraging the features within the PSA, enforcing procedures, and identifying anomalies.

     

    • Monitor, the regional service desk team’s performance.
    • Own continual improvement of IT Services. Constantly evaluate current service quality for improvement opportunities across all areas of Service Desk.
    • Provide management oversight of the ITSM employees in the respective region.
    • Provide input on the dispatch process of service requests to ensure full utilization of resources.
    • Improve usage of Support resources and increase productivity of the team.
    • Communicate with all parties in a constructive manner to guarantee customer expectations are met.
    • Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients, as necessary.
    • Perform customer follow-up to verify final resolution and determine satisfaction level.
    • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively.
    • Understand overall service desk objectives, as well as the role and function of each team member.
    • Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests.
    • Assist the service desk team in design and development tasks.
    • Contribute to the continuity of services by providing the necessary leadership.
    • Drive problem investigations and resolution as required.
    • Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.
    • Design and maintain process documentation for the service desk team.
    • Manage the process of implementing change efficiently and effectively.
    • Help ensure that everyone in IT Services has knowledge and understanding of Service Level Objectives (SLO) and relevant operational policies, processes, and procedures.
    • Assist IT Services Management with the following, as necessary:  Setting expectations, training, accountability, performance evaluations, career development, hiring, and disciplinary action.
    • Design and maintain process documentation for the service desk team.
    • Identify procedural anomalies and make appropriate recommendations, coaching, updating procedures, team training, etc.
    • Provide operational leadership around tool adoption (ConnectWise, N-Central, IT Glue, Phone System).
    • Develop processes and procedures that drive consistency in IT Services operations.
    • ​​Clearly define and document standards for identification, classification, prioritization, escalation, and resolution of client requests, incidents, and problems. 
    • Develop processes and procedures that improve consistency, efficiency, and productivity in IT Services operations:  ​​​​​​​
    • Clearly define and document standards for identification, classification, prioritization, escalation, and resolution of client requests, incidents, and problems. 
    • ​​​​​​​​​​​​​​Workforce Management to assist ITSM team for attendance, staffing and productivity purposes.
    • Prepare for and participate in ITSM management meetings. Provide information and input to help team make tactical decisions, as well as policy and process changes. Follow up via additional meetings, one on ones, etc.
    • Manage the process of implementing change efficiently and effectively.
    • This position requires less than 10% travel. Overnight travel may be required infrequently for management or business development purposes. 

    Qualifications

    • Must have at least a high school diploma or GED
    • A minimum of 6 years of professional ITSM.

    Preferred

    • College degree in a computer-related course of study.
    • Management experience.
    • Two or more certifications from vendors such as CompTIA, ITIL, or Microsoft.
  • 28 Days Ago

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Automotive technician
  • Enterprise
  • Augusta, GA FULL_TIME
  • Enterprise - JobID : 61901711760 Automotive Mechanic As a Automotive Technician at Enterprise, you'll : Provide safe and reliable vehicles upon completion of repairs and preventative maintenance; Perf...
  • 17 Days Ago

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CDL-A Team Lease Purchase - 2yrs EXP Required - OTR - Dry Van - Transport Enterprise Leasing
  • Transport Enterprise Leasing
  • augusta, GA FULL_TIME
  • Seating TEAMS Immediately!!. Get the Industry’s Best Lease Terms and a Factory Warranty with TEL Lease Purchase THE PROBLEM TRUCK DRIVERS FACE Most lease purchase programs have poor quality equipment ...
  • 1 Month Ago

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Telecommunications Infrastructure Senior Engineer
  • Strategic Management Solutions, LLC.
  • Aiken, SC FULL_TIME
  • SMSI provides expert management consulting, program and project management, and technical consulting services to government and private sector clients. A small business founded in 2008, SMSI has built...
  • 6 Days Ago

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Senior Enterprise Design Architect
  • Oneida Technical Solutions
  • Augusta, GA FULL_TIME
  • Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across high...
  • 23 Days Ago

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Entry Level Outside Sales Consultant
  • Alleviation Enterprise LLC
  • Evans, GA OTHER
  • Our company is actively seeking driven individuals who are eager to embark on a rewarding journey in the sales industry. This entry-level opportunity is perfect for those with or without prior sales e...
  • 19 Days Ago

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0 Enterprise Infrastructure Manager jobs found in Augusta, GA area

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Systems Administrator
  • Premier Networx, Inc.
  • Augusta, GA
  • Job Description Job Description As a System Administrator at Premier Networx, you will be our final point of escalation ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Augusta, GA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Site Lead Security Installation Technician
  • Trofholz Technologies
  • Augusta, GA
  • Become a valued member of our esteemed team as a Site Lead Security Installation Technician at Trofholz Technologies, In...
  • 3/27/2024 12:00:00 AM

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Network Administrator
  • Premier Networx, Inc.
  • Augusta, GA
  • Job Description Job Description As a Network Administrator, the expectation will be to provide network services support ...
  • 3/27/2024 12:00:00 AM

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Strategic Buyer (Equipment, MRO)
  • TRS Staffing Solutions
  • Augusta, GA
  • Job Description Job Description Job Title: Strategic Buyer Location: Augusta, GA Industry: metals processing, industrial...
  • 3/26/2024 12:00:00 AM

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Part Time Nurse Practitioner
  • Evans
  • Evans, GA
  • Job Description Job Description * MUST BE AVAILABLE 1-2 SATURDAYS PER MONTH 8am-1pm ** This is a licensed Nurse Practiti...
  • 3/24/2024 12:00:00 AM

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Part Time Physician's Assistant
  • Evans
  • Evans, GA
  • Job Description Job Description * MUST BE AVAILABLE 1-2 SATURDAYS PER MONTH 8am-1pm ** This is a licensed Nurse Practiti...
  • 3/24/2024 12:00:00 AM

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Electronic Systems Maintenance
  • Leidos
  • Fort Gordon, GA
  • Description Leidos has an exciting opportunity available for Electronic System Maintenance. This role supports our work ...
  • 3/14/2024 12:00:00 AM

Augusta is located on the Georgia/South Carolina border, about 150 miles (240 km) east of Atlanta and 70 miles (110 km) west of Columbia. The city is located at 33°28′12″N 81°58′30″W / 33.47000°N 81.97500°W / 33.47000; -81.97500 (33.470, −81.975). According to the United States Census Bureau, the Augusta–Richmond County balance has a total area of 306.5 square miles (793.8 km2), of which 302.1 square miles (782.4 km2) is land and 4.3 square miles (11.1 km2) (1.42%) is water. Augusta is located about halfway up the Savannah River on the fall line, which creates a number of small falls on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Infrastructure Manager jobs
$143,165 to $188,389
Augusta, Georgia area prices
were up 1.5% from a year ago

Enterprise Infrastructure Manager in Charlotte, NC
This position will be part of the technical management team and will work closely with the Director Infrastructure and Operations to determine future needs, and plan projects that help to achieve the goals of BMC.
December 27, 2019
Enterprise Infrastructure Manager in Spokane, WA
Splunk Insights for Infrastructure cleverly combines metrics and logging for a more complete view of infrastructure performance.
December 05, 2019
Enterprise Infrastructure Manager in Peoria, IL
Thanks to our long history to better serve constituents and modernize legacy infrastructure, MetTel Federal (Manhattan Telecommunications) understands the unique communications needs of the federal government.
November 29, 2019