Enrollment & Billing Supervisor jobs in Norwalk, CT

Details: Posted: Tuesday, March 7, 2023 Level: Community College Professional 18, 12-month, tenure track position. Hours: Full-time, 35 hours per week Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, April 5, 2023 Location: Norwalk Community College 188 Richards Ave Norwalk, CT 06854 **This position is not remote** For more information, please click on the college to be directed to their website. CT State Community College Mission: Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates. CT State Community College Vision: CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities. CT State Community College Equity Statement: The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Anticipated Start Date: June 2023 Position Summary: The Campus Supervisor of Enrollment Services provides leadership and collaborates with their Regional Director to ensure consistency in executing the enrollment vision of Connecticut State Community College and plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students. The Campus Supervisor of Enrollment Services collects and analyzes data to establish benchmarks and leads continuous improvement efforts for statewide enrollment efforts as well as maintains compliance with FERPA and all applicable policies and laws. Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.) Minimum Qualifications: These skills and abilities typically are acquired through a combination of education, training and experience which would include a Master's degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one to four of related experience that includes up to two years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties. Incumbents are required to have demonstrated advanced knowledge and abilities in the following: * Demonstrated understanding of a comprehensive community college. * Experience supervising and evaluating professional staff. * Experience leading teams to deliver high quality customer service. * Experience in working at a campus One-Stop or Enrollment Center. * Familiarity with the community college environment and its student population. * Demonstrated ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving. * Demonstrated ability to develop and implement complex projects and programs in support of college objectives. * Understanding of federal and state laws and regulations related to higher education. * Demonstrated advanced knowledge of student records practices and methods which generally are accepted by the higher education field. * Demonstrated advanced knowledge of computerized and manual systems for collecting, preserving, and reporting student information. * Experience in using enrollment management, content management, and project management software. * Sensitivity to and ability to work with the diverse academic; socioeconomic, cultural and ethnic backgrounds of members of the College community, including those with disabilities. Substitutions Allowed: Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons. Preferred Qualifications: * Direct customer service ex