Enrollment & Billing Representative jobs in West Covina, CA

At Elite Marketing Strategies, we connect local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.

Enrollment Representatives lead our team in engagement, discovery, sales, and service solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.

Responsibilities of the Enrollment Representatives role:

• Initiate service education, customer acquisition, and sales process through direct contact with local community members
• Prepare for consumer interactions through entry-level Enrollment Representative training and independent research on the network-managed services and capabilities in our local region
• Clarify current needs and wants with customers and determine their telecommunication solutions based on client offerings and sales capacities
• Build and utilize relationships with client representatives to outsource customer inquiries that may need additional service information
• Connect with management and other Enrollment Representative team members to review client expectations, sales metrics, customer service results, and production goals

Qualities of an Ideal Enrollment Representative Candidate:

• Genuinely interested in problem-solving, creative thinking, and helping/servicing others
• Feels comfortable asking questions to management or more senior members of the Enrollment Representative, Customer Service, or Sales teams during training and hands-on work
• Has primary knowledge of customer service, sales, communications, marketing, or business
• Can achieve both individual and collaborative goals with other Enrollment Representatives through time management, discipline, and organization
• Exhibits professional and personal communication skills, whether it is within the office or speaking with customers

We are looking to welcome an Enrollment Representative who seeks progress and will join our team to become a hands-on part of client development and market growth!

Job Type: Full-time

Pay: $700.00 - $1,100.00 per week

Benefits:

• 401(k)
• Paid training

Compensation package:

• Bonus opportunities
• Uncapped commission

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person