Enrollment & Billing Representative jobs in Virginia

Enrollment & Billing Representative is responsible for the accurate enrollment and billing process for an insurance organization. Maintains related documents, updates corresponding records and responsible for enrollment and billing query. Being an Enrollment & Billing Representative requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Enrollment & Billing Representative possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Enrollment Representative
  • InnovAge
  • Salem, VA FULL_TIME
  • Responsibilities

    The Enrollment Representative are passionate, tech savvy, outreach-oriented, dedicated team members to channel their professional healthcare experience into bringing InnovAge to the forefront of modern senior care. You will help seniors/caregivers assemble the documentation required to enroll in the InnovAge PACE program, guiding them through the journey and address/anticipate questions to ultimately deliver a successful enrollment outcome. 

     

    We want Individuals with professional senior care experience coupled with the ability to create relationships which expand InnovAge’s reach into the healthcare landscape. Self-starters with experience in post-acute, senior resource, and managed care settings will allow more seniors to maintain their independence, aging in place, and improving their quality of life. Mobile CRM platforms allow the team to stay in the field and foster relationships without interrupting their day with administrative tasks in an office. 

     

    They serve as the main point of contact throughout the qualification and onboarding process for individuals interested in enrollment into InnovAge programs and services. Representing InnovAge, this position manages education, initial intake meetings, enrollment, Medicaid and follow-up through the enrollment process. Meeting the needs of professional medical care providers and community-based referral sources to efficiently convert leads to enrollments will position the Enrollment Representative as an integral part of the sales cycle. Facilitating enrollments through best practice processes creates a positive experience for new participants, encouraging them to refer friends and family to the enrollment representative directly to sell the program in the moment.

     

    Potential Participant Inquiry – 40%

    • Receives communication from call center, broker, and/or PACE/LIFE Specialist to handoff qualified referrals.
    • Confirms intake appointment schedule and arrives to appointments on time.
    • Completes intake profile with all requested information directly into the Customer Relationship Management (CRM) tool. Profile completed with information obtained from prospective participant or their representative and referral sources when applicable. Gathers information regarding individual situation and service needs.
    • Promotes the program to the prospective participant, family members and/or their representatives, aligning messaging with the individual needs of the customer.
    • Moves the sale forward during every prospect interaction.
    • Provides exceptional customer service to individuals who inquire about, enroll in, and/or participate at InnovAge referral sources. Integrates as a trusted resource who is able to meet the needs of referral sources and prospective participants, encouraging more referrals to be submitted to InnovAge PACE.
    • Based on comprehensive knowledge of all InnovAge services within the continuum of care, identifies most appropriate services for each potential participant based on their individual situation and needs.
    • Schedules center visits, home visits, tours and other interactions with affiliate staff to familiarize potential participants with InnovAge programs and services.
    • Utilizes excellent customer service and effective sales techniques to increase service as appropriate for each individual. Strategically identifies and generates additional referrals through referral source and prospective participant interactions. 

    Enrollment Process Management – 50%

    • Real time accurate updates of prospect progress into CRM.
    • Works closely with applicant and/or applicant’s representatives as primary point of contact throughout enrollment process.  
    • Coordinates with applicant and/or applicant’s representatives to collect necessary information and documentation throughout the approval and Medicaid enrollment process.  
    • Maintains accurate documentation and actively monitors the application process for each potential participant/client throughout the enrollment process to ensure participant/client is enrolled
    • Presents prospect cases to their assigned center’s enrollment decision team to advocate for the prospects and make the internal sale to the team by presenting accurate and pertinent information regarding the prospect’s living situation, condition and service needs.
    • Closely collaborates with the Eligibility and Financial Determination department and related third parties to properly complete, submit and monitor Medicaid application process to help individuals access Medicaid benefits in order to enroll in InnovAge PACE/LIFE or other affiliate as appropriate.
    • Understands, possesses and utilizes sales skills to “close” the transaction.
    • Performs home visits and/or day center visits to complete all Medicaid enrollments within required timeframes. 

    Post Enrollment Follow up/Additional Duties – 10%

    • To ensure prospect’s smooth transition into the program, works closely with the interdisciplinary team, marketing/sales, call center, operations, Medicaid, accounting, and others.   
    • Provides hand off of cases when appropriate to key staff post-enrollment.
    • Works closely with affiliate staff and InnovAge marketing/sales to increase community awareness of and strengthen positive brand image of InnovAge and its affiliates.
    • Performs other duties as requested in a positive and helpful manner to ensure a smooth-running work area.

     

    REQUIRED

    • 2 years of proven successful healthcare focused sales, intakes or admissions in both B2B (hospitals, healthcare providers, senior living communities, etc.) referrals sources and B2C (individual patient) settings, Medicare Advantage plans, Managed Care Medicaid plans, Veterans Administration health benefits; or equivalent combination of education and experience
    • Experience in comparable healthcare, insurance, or related industry with a track record of "closing" the sale.
    • Sophisticated experience and skilled in using CRM database systems (e.g. Salesforce, Microsoft Dynamics, Hubspot, Zoho, Playmaker, etc.).
    • Bachelor’s degree in business, sales, marketing, social work or work-related experience in lieu of a degree.
    • Requires personal transportation, valid state issued driver’s license, good driving record and auto insurance as required by law.

    Benefits

    InnovAge’s Program of All-inclusive Care for the Elderly (PACE) is an alternative to nursing facilities. Seniors receive customized healthcare and social support at a nearby PACE center supported by a team of medical experts dedicated to providing personalized healthcare and support to help them age at home. Our greatest assets are our team members who make a difference in the lives of those we serve every day. ​Elevate your future with co-workers passionate about a patient-centered care model supported by comprehensive services to improve the quality of care while reducing over-utilization of high-cost care settings.

    As an equal opportunity/affirmative action employer InnovAge is committed to and values an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender, gender identity/expression, national origin, disability or protected veteran status, pregnancy or any other status prohibited by applicable law. 

     

    Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location. Range is not inclusive of potential bonus or benefits. Comprehensive benefits include m/d/v, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

    Posted Salary Range

    USD $52,000.00 - USD $89,000.00 /Yr.
  • 21 Days Ago

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Patient Enrollment & Outreach Representative
  • Ally Behavior Centers
  • Tysons, VA FULL_TIME
  • Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! (Applications without a cover letter will not be considered) Submissi...
  • 1 Month Ago

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Patient Enrollment Representative
  • Mosaic Pharmacy Service
  • Sterling, VA OTHER
  • Patient Enrollment RepresentativeMedicines are powerful—they can prevent and heal disease, but they can also be costly,ineffective or even harmful if not prescribed and taken correctly. The team at Mo...
  • 1 Month Ago

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Billing Representative
  • Hampton Roads Otolaryngology Assoc
  • Hampton, VA FULL_TIME
  • DescriptionBilling Representative Job DescriptionVerify insurance eligibility for scheduled appointments.Provide pricing to self-pay patients. Submit and receive claims electronically on a daily basis...
  • 13 Days Ago

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Sales Representative
  • TruGreen - Sales Representative
  • Manassas, VA FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives!At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new o...
  • 2 Days Ago

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees wo...
  • Just Posted

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Invoicer & Administrative Assistant
  • L&K Distribution
  • Anaheim, CA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Su...
  • 3/28/2024 12:00:00 AM

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Membership Billing Rep - TPA
  • Medical Mutual of Ohio
  • Cleveland, OH
  • The Membership Billing Representative - TPA position allows you the flexibility to work at home as long as you reside wi...
  • 3/28/2024 12:00:00 AM

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Billing Rep I
  • Friesen Group Inc
  • Redding, CA
  • Accurate and Timely monitoring of insurance authorizations and prescriptions Track unresolved issues until they become r...
  • 3/28/2024 12:00:00 AM

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Medicare Part B/Billing Rep
  • SPECIALTY RX INC.
  • Ridgefield Park, NJ
  • Description SpecialtyRx is a full-service pharmacy. We need Medicare Part B- Billing Representative with Pharmacy experi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative & Invoicing Administrator
  • G & A Plating
  • Cranston, RI
  • Job Description Job Description Job Title: Customer Service Representative & Invoicing Administrator Reports To: General...
  • 3/27/2024 12:00:00 AM

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Billing or Home Care Billing Rep
  • Maxonic
  • King of Prussia, PA
  • Job Description Job Description Maxonic maintains a close and long-term relationship with our direct client. CHOPS In su...
  • 3/27/2024 12:00:00 AM

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Billing Representative
  • DB HEALTHCARE INC
  • King of Prussia, PA
  • Job Description Job Description Title: Home Care PFS Billing Rep - PA Location: King of Prussia, PA 19406 Type: Contract...
  • 3/26/2024 12:00:00 AM

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Medicare Part B/Billing Rep
  • Specialty Rx, Inc.
  • Ridgefield Park, NJ
  • Job Description SpecialtyRx is a full-service pharmacy. We need Medicare Part B- Billing Representative with Pharmacy ex...
  • 3/25/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enrollment & Billing Representative jobs
$33,826 to $42,992

Enrollment & Billing Representative in Boca Raton, FL
Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
February 13, 2020