Enrollment & Billing Representative jobs in Conway, AR

Philander Smith College's Office of Enrollment Services is hiring a self starter to perform a variety of responsibilities. The Specialist acts as the primary point of contact for students in processing admissions and registration-related documents. Answers questions in person, via the internet, U.S. mail, or by phone regarding college policies and procedures related to admissions, registration, testing, advising, financial aid, and other Enrollment Services. Coordinates with student services areas to facilitate the consistent delivery of admissions and enrollment services. Refers students to appropriate college resources. Provides service to diverse populations of high school and community college students and other community members whose needs and interests vary.

Responsibilities

• 1. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions and registration and general college policies and procedures. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action. Refers students to the appropriate department for further assistance as necessary. Provides comprehensive customer service in a high volume and challenging, fast-paced environment.
• Processes admissions applications from prospective students received via the internet, fax and U.S. mail or in person. Handles applications for a breadth of PSU programs. Obtains required documents (e.g., transcripts, immunization records, test scores) from applicants. Assists students by directing them to and informing them about the next steps in the student process such as testing, new student orientation or advising.
• 1. Processes registration applications, class additions and/or withdrawals from students via the telephone, internet and U.S. mail or in person. Provides information to students regarding the availability of classes; enrollment and class status; and location of classes. Notifies students of registration dates, withdrawal deadlines and drop/billing dates.
• Processes enrollment verifications and requests from students and various agencies who request information about student enrollment. Evaluates documentation to determine appropriate release of authorization.
• Applies federal, state, local and institutional laws, regulations and policies. Performs all functions within compliance of the above restrictions as well as within FERPA compliance (Family Educational Rights and Privacy Act).
• Creates student master files by entering information from the admissions application into the Jenzabar admissions/registration module. Searches the system prior to entering information to verify students are new to avoid duplicate records. Updates student records by making changes to address, residency, student program, and major.
• Answers calls, responds to requests and refers students to appropriate resources for information on a breadth of topics including but not limited to Advising, Counseling, High School Completion, International Student Admissions, New Student Orientations, Financial Aid and Testing. In addition, information may be provided regarding general comprehensive college information as requested.
• Performs office support duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications and various office supplies; and maintaining office area by updating signs and ensuring adequate supply of catalogs, class schedules, forms, etc.
• Orients faculty, staff and administrators in the use of the college computer database to create class waitlists, grade rosters and input/change grades, etc.
• Processes official/unofficial transcript requests.
• 1. Performs other related duties as assigned.

This is a brief description of some essential functions of the job; however, nothing restricts management’s right to assign or reassign duties and responsibilities to the job at any time.

Qualifications

• Bachelor's degree preferred
• Two - three year of professional experience

Equal Employment Opportunity

Philander Smith University is an Equal Opportunity Employer and does not discriminate against applicants or employees based on protected characteristics, including race, color, national origin, ethnicity, religion, age, sex, gender, sexual orientation, or medical history or on any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have a bachelor's degree?
• Do you have at least one year of related experience?

Work Location: In person