Enrollment & Billing Manager jobs in Essex, VT

Fulfills the mission of Norwich University by contacting and cultivating prospective students for undergraduate, graduate and for-credit continuing education programs in the College of Graduate and Continuing Studies. The Enrollment Specialist is also responsible for data entry, data integrity, and validation of application materials, monitoring of application workflow and system of record to process application decisions and ensure accurate Banner/ERP data and reaching predetermined enrollment targets tied to department goals.

Remote work may be considered.

Salary: $17.00 per hour or more, depending on experience.

Essential Functions

• Maintains a working knowledge of undergraduate, graduate, and continuing education programs and the admissions requirements for each.
• Maintains comprehensive understanding of internal Admissions and external admissions partner policies and practices pertaining to application deadlines, transcript collection and document management.
• Manages the overall data workflow to ensure a timely and effective admissions process
• Handles applications and application processes in a CRM (Salesforce) and across multiple University systems (Banner, OnBase, etc.).
• Develops and executes communication plans to maximize outreach to prospective students.
• Properly maintains and records applicant information to ensure data integrity.
• Understands the transfer of credit process and delivers unofficial degree evaluations.
• Speaks knowledgably on the financial implications and different options available for funding for prospective students.
• Communicates the admissions decision and next steps in the enrollment process.
• Executes high volumes of outreach through multiple resources.
• Collaborates with multiple departments as needed to resolve application processing issues and ensure a smooth transition for incoming students from enrollment to advising.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups, or other designated bodies as assigned.
• Uses computers, telephones, and job-related equipment, including proficiency in related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's degree preferred
• At least one year of customer-focused experience
• Office, business, and CRM system experience a plus
• Military service or familiarity with the military a plus
• Demonstrated accuracy in data entry, integrity, and validation
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Able to sit, stand, kneel, squat, reach, push, pull, and use hands and fingers to manipulate related equipment; travel outdoors to various parts of the campus; lift 15 pounds
• Some evening and weekend work required
• Some travel required

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.