JOB DESCRIPTION

POSITION: Dispatcher/Parts Runner

Department:   Store / Warehouse

FLSA: Non-Exempt

KEY RESPONSIBILITIES:

The Dispatcher/Parts Runner will receive and transmit communications between management and other team members to ensure all customers receive orders in an efficient and timely manner. 

Supervision:

Incumbent reports directly to the Store Management.  This position does not supervise other employees.

Essential Duties and Responsibilities

• Assisting customers on a continuous basis;
• Strong customer service skills;
• Ability to multi-task in a controlled, effective manner while working;
• Ability to interact effectively, efficiently, and professionally with personnel and the public and over the telephone;
• Maintains proper paperwork and customer files;
• Assists in Special Projects as requested;
• Must report to work as scheduled in a continuous timely manner.

CONDITIONS OF EMPLOYMENT:

• High school diploma or GED equivalent preferred;
• A satisfactory Motor Vehicle Report must be obtained by the applicant and submitted for approval prior to the hiring date;
• Successfully pass a pre-employment drug test.

Requirements of Work:

• Considerable knowledge of automotive parts/repair business;
• Ability and initiative to use resourcefulness and tact in meeting new problems;
• Ability to handle discontented customers in a positive manner;
• Ability to handle multiple priorities in an ever-changing environment;
• Ability to work productively & professionally with others in a team environment;
• Able to communicate in English clearly and concisely both verbally and in writing;
• Follow all company rules including safe driving policies and procedures and report any and all accidents/injuries immediately to management.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Ability to lift approximately 50 pounds unassisted or greater than 50 pounds with assistance;
• Occasionally sit, walk, stand, reach, lift, carry, bend, kneel, push, pull, crouch, squat, bend, twist, and stoop;
• Also required to climb, balance, crawl, talk, speak, and hear;
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus;
• May be occasionally exposed to wet and/or humid conditions, moving mechanical parts, high/precarious places, toxic or caustic chemicals, outside weather conditions, various degrees of cold and heat, risk of electrical shock, items of bulky or varying weight, risk of explosion, and/or vibration.  Noise level may be moderate to heavy;
• Must have considerable mobility.

This Job Description is intended to describe the general nature and level of work being performed.  It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. Job Descriptions are subject to change based on the exclusive needs of Fisher Auto Parts, Incorporated. This Job Description is not a contract of employment; does not provide any contract rights to any employee and does not guarantee employment for any period of time.  Fisher Auto Parts, Incorporated is an “at-will” employer.