Energy Dispatch Supervisor supervises the operations and activities of an energy dispatch control room. Oversees the work of dispatchers and ensures compliance with company policies, practices, and procedures. Being an Energy Dispatch Supervisor requires at least an associate degree. Typically reports to a manager/head of unit. The Energy Dispatch Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Energy Dispatch Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
As an Alert 360 alarm dispatcher, you will respond to various types of alarm, fire, and medical signals from all over the United States, working with home or business owners and local emergency personnel. You’ll be the one there when help is needed, to reassure or send assistance. Perhaps you thrive on helping others and are looking for more fulfilling work with a purpose? We provide comprehensive, engaging, and ongoing training so that you can feel comfortable helping to save lives, homes and more from our state-of-the-art alarm monitoring center.
Customer service or contact center experience is a plus. You’ll want to love talking on the phone, being compassionate, calming, and competent in a variety of call situations. Every day, you’ll have an opportunity to save lives and property. How many of your friends or family can say that? We can’t think of a better way to spend a workday. Can you?
Desired Skills:
· Provide excellent customer service
· Enjoy helping people and smiling!
· Previous call center experience a plus but not required
· Deliver quick and accurate responses with empathy when an alarm signal is activated and provide customer satisfaction
· Demonstrate outstanding verbal skills and the ability to remain calm while responding to individual customer needs
· Provide accurate documentation of all actions taken in reaction calls taken
Requirements:
· Must be at least 18 years of age
· High School diploma or equivalent
· Ability to sit while using computer and phone equipment for extended periods of time
· Deliver world class customer service and build customer satisfaction and loyalty
· Must pay attention to detail
· Capability to work well under moderate stressful situations
· Ability to type a minimum of 30 words per minute efficiently and accurately
· Proficiency to work simultaneously with multiple computer applications and databases
· Demonstrate outstanding verbal and written communication skills
· Pre-employment testing is required
· Must pass background and drug screen process
· Bilingual in English/Spanish a plus
THE BENEFITS OF JOINING OUR TEAM
Did you know we were named a “Best Places to Work” in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members’ lives better. Our comprehensive benefit program includes but is not limited to:
When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!
-Equal Opportunity Employer-
This is a 24/7 facility and requires working weekends and holidays
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0 Energy Dispatch Supervisor jobs found in Bartlesville, OK area