Employee Services Manager jobs in the United States

Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Client Services Manager
  • Employee Benefits Corporation
  • Middleton, WI FULL_TIME
  • Position Summary:
    Employee Benefits Corporation is hiring for a Client Services Manager. The Client Services Manager is responsible for the day-to-day leadership of an assigned group of Client Account Representatives, who are responsible for client relationship management.
    This person may work in our Middleton, WI office, or be partially remote, depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office as well as available as needed for onboarding Client Services team members and other team meetings. In office requirements are not expected to exceed more than a few times a month, and some months may not be required to be in office at all and may work entirely remotely if desired.
    Responsibilities Include:
    • Oversee the day-to-day operations of the Client Services team
    • Establish, promote and foster a work environment that empowers employees and focuses on continuous improvement, customer centricity and collaboration
    • Address customer service issues in a professional manner utilizing diplomacy and tact
    • Coordinate workflow with other departments as needed during peak activity periods
    • Track, monitor and report key operational performance measures as defined jointly with the Customer Experience Director
    • Establish and maintain work schedules (e.g., staff hours, PTO), identify resource needs (including overtime), review needs with Client Experience Director, and allocate resources accordingly
    • Proactively manage CRM database, ensuring the documentation of each customer interaction and action item by assigned staff in a compliant manner and in adherence to department standards
    • Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
    • Provide ongoing and timely performance feedback to team and complete written annual performance evaluations
    • Recommend and assist in the development and implementation of company and departmental goals and objectives
    Qualifications:
    • Bachelor’s degree in business or related discipline; may be substituted with four years directly related work experience
    • Minimum two years prior supervisory experienced to include completing performance appraisals, setting expectations, providing feedback and developing employees
    • Minimum five years’ experience in customer-centric role
    • Strong presentation and meeting facilitation skills
    • Demonstrated success navigating and managing complex and escalated customer issues
    • Proven strong organizational skills coupled with excellent multitasking abilities
    • Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
    • Demonstrated experience in de-escalating client issues
    • Strong attention to detail and critical thinking skills to help manage difficult situations
    • Demonstrated ability to develop, maintain and foster relationships at all levels of the organization
    • Demonstrated ability to maintain a positive, empathetic, and professional attitude internally and externally
    • Demonstrated experience coordinating activities and tasks of a variety of resources toward a specific business goal
    • Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction
    • Demonstrated ability to guide clients through troubleshooting and navigating various company systems and the mobile application
    • Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
    • Intermediate proficiency with Microsoft Word, Excel, and Outlook
    • Basic proficiency with Microsoft PowerPoint
    • Demonstrated familiarity with electronic meeting facilitation tools
    • Previous experience working with a Customer Relationship Management system (CRM)
    • Ability and willingness to travel (1-2 times a quarter) to an outside client, meeting or conference during workday
    • Possession of valid State Driver’s License and access to reliable transportation
    Preferred Qualifications:
    • Subject matter expert in Employee Benefits Corporation’s product offerings or equivalent experience in the health care industry
    • Previous experience managing others
    • Previous experience training others
    • Certificate in Flexible Compensation (CFC) designation
    We offer:
    • A friendly, collaborative team environment
    • A competitive compensation and benefits package that includes employee-ownership
    • Opportunities for personal and professional growth
    • Flexible scheduling to encourage and support a healthy work-life balance
    More About Us:
    Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services.
    Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
    If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
  • Just Posted

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Assistant Manager, Accounting
  • AIG Employee Services, Inc.
  • New York, NY FULL_TIME
  • Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networ...
  • 20 Days Ago

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AVP Regional Admin Manager
  • LPL Employee Services
  • Carolina, SC FULL_TIME
  • Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Are you interested in being part of a team that is working to transform and do things differently...
  • 4 Days Ago

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Senior Manager FP&A
  • Athene Employee Services, LLC
  • Des Moines, IA FULL_TIME
  • We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of i...
  • 14 Days Ago

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Manager, Executive Compensation
  • AIG Employee Services, Inc.
  • New York, NY FULL_TIME
  • Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casual...
  • 17 Days Ago

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Sr Project Manager
  • Athene Employee Services, LLC
  • Des Moines, IA FULL_TIME
  • We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of i...
  • 1 Month Ago

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Automotive Service Manager
  • AutoNation Honda Dulles
  • Sterling, VA
  • Overview: Position Overview The Service Manager is responsible for the customer-focused and efficient operation of the d...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Burroughs
  • Washington, DC
  • Field Service Manager Field Service Washington, DC Apply Description JOB SUMMARY: The Field Service Manager role possess...
  • 3/28/2024 12:00:00 AM

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Service Manager
  • TekStream Solutions
  • Chantilly, VA
  • Looking for a Service Manager professional to support the Defense and National Security Sector. The job duties of the Se...
  • 3/27/2024 12:00:00 AM

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Field Service Manager
  • Fiberlight, LLC
  • Sterling, VA
  • Job Description Job Description Position Overview The Field Service Manager manages the field service personnel who perf...
  • 3/27/2024 12:00:00 AM

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Financial Services Manager
  • Seneca Resources
  • Fairfax, VA
  • Job Title: Sr. Financial Services Manager Duration: Contract-to-hire Location: Fairfax, VA (2-3 days onsite) We are seek...
  • 3/27/2024 12:00:00 AM

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Service Manager
  • Rollins, Inc.
  • Gaithersburg, MD
  • ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI025563 Showing 1 locat...
  • 3/25/2024 12:00:00 AM

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Director IT Services Management
  • National Rural Electric Cooperative Association
  • Arlington, VA
  • Job Description Position Summary: Leads, coaches, supervises and sets strategy for the Operations Command Center (OCC). ...
  • 3/24/2024 12:00:00 AM

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Conference Service Manager
  • Kimpton Hotel
  • Washington, DC
  • Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. O...
  • 3/24/2024 12:00:00 AM

Income Estimation for Employee Services Manager jobs
$103,424 to $149,791

Career Path for Employee Services Manager