Employee Services Manager jobs in Rhode Island

Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Executive Director - Labor Relations and Employee Services (FT)
  • Providence Public Schools
  • Providence, RI FULL_TIME
  • Executive Director of Labor Relations and Employee Services

    IF INTERESTED PLEASE APPLY DIRECTLY ON OUR SITE AT THIS LINK: https://tinyurl.com/s4sm2hy5

    JOB DESCRIPTION:

    Reporting to the Chief Talent Officer, the Executive Director of Labor Relations and Employee Services oversees two key teams within the department of Human Resources. This position serves as the lead negotiator for the district through analyzing and evaluating labor negotiations proposals and agreements and preparing the district’s negotiation approach. Position oversees a team to support the Chief Talent Officer with day-to-day management of labor relations and employment issues, ensuring District compliance with applicable local, state and federal laws and regulations. In addition, the position will communicate policy decisions, ensure a high-level of customer service from the team, and set goals and benchmarks with the team. The Executive Director will also communicate regularly and serve as a member of the Human Resources senior leadership team.

    ***Contingent upon funding.***

    EDUCATION TRAINING AND EXPERIENCE:
    • Bachelor’s degree in Labor Relations, Human Resources Management, Business, or Public Administration or related field.
    DESCRIPTION OF DUTIES, RESPONSIBILITIES AND CURRICULAR LINKAGES:

    Strategic Support and Leadership:
    • Provide direct oversight and accountability with the Labor Relations and Employee Services teams, including developing and coaching direct reports.
    • Provide guidance and coaching to labor relations and employee services team.
    • Sets clear individual and team performance goals aligned to department and district priorities, and effectively lead team towards meeting these goals.
    • Utilize human capital data to drive decision-making, including the prioritization of support for high-need schools and shortage areas.
    Labor Relations:
    • Assists the Chief Talent Officer with day-to-day management of labor relations and employment issues.
    • Serves as the lead negotiator for the District.
    • Analyzes negotiated contracts and develops interpretation of intent, spirit, and terms of contract to counsel management in development and application of labor relations policies.
    • Prepares, assists and/or conducts various forums relative to employee relations matters including, but not limited to, grievance hearings/arbitrations, mediations, special master hearings, and unfair labor practice hearings.
    • Collaborates with union officials and members to perform various actions related to collective bargaining agreements.
    • Interprets labor contracts for administrative staff.
    • Coordinates and directs professional standards and employee relations programs and functions, ensuring compliance with applicable local, state and federal laws and regulations.
    • Develops and manages confidential procedures for the receipt, handling, investigation and processing of grievances, complaints and allegations in all terms and conditions of employment.
    • Oversees the investigations into grievances and non-criminal disciplinary cases; provides guidance and recommendations concerning course of action.
    • Provides consultation and advisement to senior administrative staff regarding disciplinary matters and collective bargaining issues.
    • Develops and implements training relative to various workforce management functions and initiatives, e.g., collective bargaining agreement administration, anti-discriminatory practices and procedures, diversity awareness and cultural sensitivity, disciplinary principles and procedures.
    • Represents the District on collective bargaining subcommittees; confers with senior administrative staff and other resource personnel on matters relevant to collective bargaining and professional standards / employee relations issues.
    • Participates and consults in the formulation of policies and procedures to comply with local, state and federal laws and regulatory standards and negotiated agreements.
    Employee Services:
    • Provides overall leadership of a team that is responsible for the day to day oversight of:
      • Substitute Management
      • Leave Management
      • Employee Information Management
      • Customer Service Call Center
    • Develops strategic goals, provides strong leadership and direction to ensure the Employee Services supports the employment lifecycle and division recruitment and retention goals.
    • Research and develop procedures and resource alternatives to improve services and productivity.
    • Establish and manage metrics for the team and measure performance.
    • Serve as a subject matter expert on HC policies and assist team with questions.
    • Conducts customer service delivery assessments, tracks quality data and prepares reports with recommendations for quality and process improvements.
    • Provides oversight and supervises the workflow of the Employee Services team to include managing the day to day operations.
    • Collaborates with multiple departments (i.e. Information Technology, Payroll, Benefits, etc.) and provides subject matter expertise, feedback and customer service reports to staff to ensure continual improvement and growth in all service delivery areas; instills a climate of continuous process improvement and customer focus.
    • Compliance and Employee Information Management: Management and oversight of employee leave policies and procedures, managing and tracking employee attendance, maintaining employee records, coordination of the employee separation process, and supporting confidential employee related processes as needed.
    • Employee Customer Service: Providing responsive and superior customer service via walk-in, email, and phone.
    • Substitute Management: Management off substitute staffing which includes hiring, placement, and separation.
    • Oversees the coordination of all active, terminated and retired employee records; analyzing internal processes and recommends and implements procedural or policy changes to improve operations.
    • Develops, maintains, verifies and evaluates existing records and document management systems.
    • Ensures the records management strategy and practices are based on and compliant with legal requirements, record keeping best practice and Human Resources  business requirements.
    • Keeps management informed on all records management requirements.
    • Provides human capital metrics and analytics for respective functional area to senior leadership and superintendents; cabinet.
    • Maintains the confidentiality of information to which exposed.
    • Performs other duties as assigned.
    MINIMUM QUALIFICATIONS STANDARDS:
    • Five (5) or more years of successful experience in labor and contract negotiations for a large school system or comparable governmental entity.
    • Two (2) years of experience in a position requiring investigation of employee relations issues.
    • Extensive knowledge of labor and employment laws and regulations. SHRM-certified professional (PHR) or Senior Professional (SPHR) preferred.
    • Thorough understanding of human resources principles and practices.
    • Experience in grievance procedure arbitration.
    • Demonstrated ability to exercise sound judgment and maintain consistency in decisions.
    • Demonstrated ability to effectively communicate, both orally and in writing. Must be able to prepare comprehensive reports and represent ideas clearly and concisely.
    • Demonstrated ability to build and maintain relationships across diverse groups, including schools, departments, labor unions/associations and community/business partners.
  • 20 Days Ago

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Executive Director - Labor Relations and Employee Services
  • Providence Public Schools
  • Providence, RI FULL_TIME
  • Executive Director of Labor Relations and Employee ServicesIF INTERESTED PLEASE APPLY DIRECTLY ON OUR SITE AT THIS LINK: https://tinyurl.com/s4sm2hy5JOB DESCRIPTION:Reporting to the Chief Talent Offic...
  • 4 Days Ago

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Employee
  • The Container Store
  • Cranston, RI FULL_TIME
  • Overview The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an o...
  • 1 Day Ago

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • COVENTRY, RI OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 2 Months Ago

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Adult Protective Services Case Manager
  • Child & Family Services
  • Providence, RI FULL_TIME
  • What You'll be DoingThe Case Manager - Adult Protective Services in our Aging Well Program will be assisting one of the most vulnerable populations in our community navigate incredibly delicate situat...
  • 3 Days Ago

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Advisor Services - Client Service Manager
  • National Financial Services LLC
  • , RI FULL_TIME
  • Job Description: Please note this is a pipeline requisition. As opportunities become available, we will evaluate applicants and reach out when we have a viable position open. Client Service Manager Do...
  • 28 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Services Manager jobs
$108,389 to $156,981

Employee Services Manager in Brownsville, TX
Employee Services provides human resource assistance to Yale faculty and staff members in the areas of employee benefits, payroll, and personal information.
January 05, 2020
Employee Services Manager in Reno, NV
An ESS leave request administrator is executing the Leave Requests Check (transaction ZRPTARQLIST) report for an agency of more than 50 employees and the report times out.
December 01, 2019
Employee Services Manager in Bellingham, WA
Engaged employees are more willing to go the extra mile to resolve a client’s problem or close a sale, contributing to a culture that consistently delivers great customer service.
December 31, 2019